Capital One reviews

3.6

59% would recommend to a friend

(18,896 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Dec 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay, resource groups, buildings are very modern.

Cons

They want you to take on an unhealthy amount of work to demonstrate your value, do not believe in work life balance, force rank you against your peers with no consideration for the differences in workload and complexity, and have recently adopted a punitive style of management and performance where the littlest thing can be used to hold you back, reduce your bonus, and push you out. I worked 60 hours a week, was always done with work and deadlines on time, always willing to help out others and my team, mentored people, drove culture, and forge new territory in my project areas, earned patents, drove change and was still deemed as someone they thought was barely on par. The bar is entirely unreasonable now, and the exodus of the best people has been going on for year. Avoid at all costs, your mental health is worth far more than what they pay you.

1.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work with some good people

Cons

Culture has progressively been breaking down. Words are not supported by actions. DEIB efforts are surface level and staged. Good Boys network is alive and well there. Minority senior positions are token roles and are exploited for marketing. Best places to work type data is manipulated to get awards. Performance Management process is toxic, rigged and comes down to a brown nosing game. Performance feedback and ratings are given without justification or evidence. Extra %s of below strong pushed this year so associates could be laid off without having to issue WARN notices, receive negative press, pay unemployment or offer full severance. Excellence and Do the right thing have taken a hike and Rich should be ashamed.

1.0
Aug 14, 2023

STAY AWAY

Recommend
CEO approval
Business Outlook

Pros

Somewhat decent pay Great Benefits Ok work/life balance (can be pretty bad sometimes)

Cons

Literally everything else. You will learn nothing at Capital One and the majority of you work will be for regulatory processes and you will spend all your time fighting fires and never thinking. The performance management system (stack ranking) is outdated and will be the downfall of the company. Senior leadership at the company is beyond spineless and completely out of touch with employees. The whole company is just a complete dumpster fire.

Viewing 103 - 105 of 18,896 Reviews

Glassdoor has 21,276 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.