Car Keys Express reviews

3.1

33% would recommend to a friend

(188 total reviews)

Mark Lanwehr

36% approve of CEO

33% positive business outlook

Car Keys Express has an employee rating of 3.1 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Car Keys Express employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

188 reviews
1.0
Feb 4, 2018
Recommend
CEO approval
Business Outlook

Pros

The pay is good, nice equipment.

Cons

Management does not communicate with employees in the field unless they initiate it. Inventory is not kept up on the vans and the keys they produce in house fall apart in your hand. Numerous attempt to make corporate aware has been a huge waste of time. The best part is the constant compensation plan changes. Half of the employees don’t even know how much they make because it’s so complicated to figure out, and it changes every year. The job constantly strays from what I was hired and trained to do. Also no appreciation of employees in the field, think you’ll be rewarded or acknowledged for going above and beyond. Good luck.

avatar
Car Keys Express Response
8y
Hello and thanks for visiting the Car Keys Express Glassdoor page. A detailed response is coming soon, so please check back for a more detailed response. In the meantime, be sure to read our replies to reviews as well as positive reviews. Also, to get a better understanding of the whole story, feel free to reach out to our “news” webpage, and contact our recruiters (because we’re growing, we’re always hiring) or human resources department, and they’ll tell you about all the exciting opportunities at our fast-growing company!
1.0
Jan 22, 2018

Like being Micromanaged? This is the place for you!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hard to say. The office is nice and in a good location. Dogs are allowed—kinda, sometimes, only if they are statues or stuffed animals that don’t breathe, eat or make noise. The people are what makes working here even remotely tolerable. Everyone feels the same level of pain.

Cons

Where to begin here. If you are a professional and value your self-worth as an employee, or human, do not even entertain the thought of working at iKeyless/Car Keys Express. It is as simple as, if you think you are capable of sending an email without review from management think again. Printing a flyer informing staff of something widespread like parking issues or staff meeting? You better get that reviewed and OK’d by the CEO—yes the CEO wastes his time on things like memos and flyers. Would you like to take Christmas Eve off and use one of your vacation days (if you have any because you wont get vacation until after a year) so that you can plan and make time for family? Think again. You will get docked two vacation days instead of one because the PTO policy states that you cannot use YOUR vacation days before or after a paid holiday without losing another on that paid holiday. Confused yet? Yeah us too. Management has started implementing quarterly action plans. Fine, but these meetings turn into such a deep dark rabbit hole because of the CEOs rude and inconsistent banter that they are a waste of time and a dig at all of the hard work you put into your position. You could have made the company money and he will wonder why your second block doesn’t have a period, isn’t written correctly and is a shade lighter than the rest. WHY???? The company also uses Basecamp in a way that has turned a perfectly good project management tool into a Big Brother so that you have to take time out of your day working for the company to note what all you did during the day. Forgot to post that you wrote a memo that now has to be reviewed before sending out? Do not worry! You will get called out in the weekly meetings held regarding BASECAMP. Yes people. Weekly meetings to talk about micromanagement and why the managers cannot get buy in. Well for starters humans do not do well with micromanagement. I could go on and on about the dysfunctional mess that is this company but you will never know until you are fully submerged into it. My suggestion-do not risk your happiness and sanity for the flashy offices and promise of promotion/pay increase. It is simply not worth it.

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Car Keys Express Response
8y
Hello and thanks for visiting the Car Keys Express Glassdoor page. A detailed response is coming soon, so please check back for a more detailed response. In the meantime, be sure to read our replies to reviews as well as positive reviews. Also, to get a better understanding of the whole story, feel free to reach out to our “news” webpage, and contact our recruiters (because we’re growing, we’re always hiring) or human resources department, and they’ll tell you about all the exciting opportunities at our fast-growing company!
5.0
Jan 17, 2018

Update: 1 year later

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Seems there's a lot better vibe around the office. At my last job it was a lot more monotonous, and management didn't engage, but here it seems they really care. The vice president and also the owner are really nice to me.

Cons

We're bringing on a lot of new people so I'm having to do more training. I guess that's a good problem though. I'd rather have that then like at my last job. Smokers take long breaks which is no fun to watch. Nothing serious though, no major problems.

avatar
Car Keys Express Response
8y
Hello and thanks for visiting the Car Keys Express Glassdoor page. A detailed response is coming soon, so please check back for a more detailed response. In the meantime, be sure to read our replies to reviews as well as positive reviews. Also, to get a better understanding of the whole story, feel free to reach out to our “news” webpage, and contact our recruiters (because we’re growing, we’re always hiring) or human resources department, and they’ll tell you about all the exciting opportunities at our fast-growing company!
Viewing 136 - 138 of 188 Reviews

Glassdoor has 193 Car Keys Express reviews submitted anonymously by Car Keys Express employees. Read employee reviews and ratings on Glassdoor to decide if Car Keys Express is right for you.