Car Keys Express reviews

3.1

33% would recommend to a friend

(188 total reviews)

Mark Lanwehr

36% approve of CEO

33% positive business outlook

Car Keys Express has an employee rating of 3.1 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Car Keys Express employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

188 reviews
1.0
Jan 17, 2018

Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It used to be the $40k base salary.

Cons

Instead of innovating they are cutting salary AGAIN. Four days before Christmas 2017 the account managers' base pay was cut from $40k to $25k per year. What kind of corporate tool would do that to families during the holidays? He didn’t even have the guts to take any questions from the Account Managers after telling us about our pay cut. Don't think about unionizing they took off the company directory from our internal resources as soon as they cut our pay. The company brags about taking ex employees to court to enforce non-compete clause. Maybe if you created a positive and lucrative place to work people wouldn’t be leaving. Expect to work 10+ hours per day. If you're a prospective employee run the other way. They've cut the Account Managers pay twice in 2 years, but they have money to buy a race car. If you break down the pay you’re making between $10hr-$15hr. I'm in the process of leaving, I have friends who are waiting tables making more than me.

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Car Keys Express Response
8y
Hello and thanks for visiting the Car Keys Express Glassdoor page. A detailed response is coming soon, so please check back for a more detailed response. In the meantime, be sure to read our replies to reviews as well as positive reviews. Also, to get a better understanding of the whole story, feel free to reach out to our “news” webpage, and contact our recruiters (because we’re growing, we’re always hiring) or human resources department, and they’ll tell you about all the exciting opportunities at our fast-growing company!
1.0
Jan 10, 2018

terrible president/CEO ruins it for us all

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good hours and no weekends

Cons

It could be a good place to work but the CEO is just a jerk and jerk is a nice way to say it. He has crazy mood swings and his mood effects the whole place so you never know if you are gonna have a miserable day or have an OK day. Everyone is happier when he doesn't show up. He plays favorites and if he doesn't like you everybody knows it. He's a micromanager but doesn't even understand everything he tries to micromanage. It makes it hard for people to do there job. He makes promises about raises and bonuses and then says he never made the promise. He is making millions of dollars hand over fist and it all goes right in his pocket. We never see any benefit from the our work that makes him rich. Theres a new racecar just sitting in our lobby. He has a new Ferrari. That's just the beginning. His rules about PTO are stupid and different than any other job, like he docks you two days for PTO if you take a day off before or after a holiday so he makes you use a PTO day for the day of the holiday and a PTO day for the other day off. Then when people get upset about that he sent an email saying that's because our customers expect us to work every day of the year but then he doesn't show up. Lots and lots of people quit pretty soon after they start and its because of the horrible CEO. I need a job so I stay but I hate it because of him more than I like it.

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Car Keys Express Response
8y
Hello and thanks for visiting the Car Keys Express Glassdoor page. A detailed response is coming soon, so please check back for a more detailed response. In the meantime, be sure to read our replies to reviews as well as positive reviews. Also, to get a better understanding of the whole story, feel free to reach out to our “news” webpage, and contact our recruiters (because we’re growing, we’re always hiring) or human resources department, and they’ll tell you about all the exciting opportunities at our fast-growing company!
1.0
Dec 11, 2017

Terrible, stay far far away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Occasional free lunch, 401k match, 9-5 Mon to Fri

Cons

Too many to list. This place is one of the most dysfunctional, unorganized, and mismanaged companies I've every had the displeasure of working for. There's a complete and total lack of communication between and even inside departments. Decisions are regularly made and unmade and remade with no regard for who they affect. Your online presence will be scoured by the owner as he's terrified of competitors constructing the corporate structure (or lack thereof). You'll find him leaving replies to the negative reviews as he's a complete narcissist completely consumed with his image. Turnover is through the roof, it's something of a minor miracle if someone is hired and doesn't quit within a few weeks. The owner has a long, sordid history of treating his subordinates with disdain, paranoia, and contempt. The culture is as toxic as it comes. Upper management is an invitation only boy's club who can do as they please with no repercussions. The company has a plethora of ridiculous policies, such as preventing employees from using PTO around holidays and the aforementioned ban on posting your job title online. Vacation doesn't start until a year after the hire date. I could go on but I've got better things to do, I really hope this makes its way to the owner and he changes his ways.

avatar
Car Keys Express Response
8y
Hello and thanks for visiting the Car Keys Express Glassdoor page. A detailed response is coming soon, so please check back for a more detailed response. In the meantime, be sure to read our replies to reviews as well as positive reviews. Also, to get a better understanding of the whole story, feel free to reach out to our “news” webpage, and contact our recruiters (because we’re growing, we’re always hiring) or human resources department, and they’ll tell you about all the exciting opportunities at our fast-growing company!
Viewing 139 - 141 of 188 Reviews

Glassdoor has 193 Car Keys Express reviews submitted anonymously by Car Keys Express employees. Read employee reviews and ratings on Glassdoor to decide if Car Keys Express is right for you.