CarMax reviews

3.5

60% would recommend to a friend

(8,198 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Jun 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Wearing shorts to work is great. “The Culture” is promoted to ta great extent and has been rated “best” to work at 14 yrs in a row. Discounts on vehicles 3 times a year. Most employees are different outside of work because there isn’t the looming manager just dying to look good for hauling in an associate for saying something off the cuff.

Cons

I wish I had read more of the “buyer” reviews before quitting my job, taking a pay cut, and destroying my self esteem. Impossible to navigate the politics that run the purchasing dept. Constant “feedback” loop results in unnecessary negative conversations for the sake of saying feedback is being given. Individual development plans (IDP’s) are a constant for everyone — apparently they think this shows managements ability to manage people (which most senior managers lack). Zero ability to report negative experience without retaliation. Every conversation EVERY SINGLE ONE with someone you haven’t guaranteed a personal friendship with is reported to a manager. It’s encouraged. While you are in training you are viewed as “less than” and you have no voice. No matter the experience you bring- you know nothing and you will be treated as such by every other person in the purchasing department. Senior management can not admit to faults - even when presented with hard evidence, and that breeds hypocrisy, lying, and suck-up teachers-pet types being given leeway for any rule infraction.

1.0
Apr 30, 2018
Recommend
CEO approval
Business Outlook

Pros

matches up to 6% 401k company values IF they were followed and thats a big IF bc they aren't.

Cons

No room for advancement, Expected to have certain numbers and percentages even if it meant working 3-4 extra hours a night, but no slack on being even 1 minute late. Severely Micromanaged to the point of affecting job performance, impedes ability to do job when you keep having sit down meetings all the time., Management is trash especially the LGM specifically who was so unprofessional he would fight with sales people in the middle of the sales floor when in disagreement also lied to corporate when called to investigate. overall extremely unprofessional. also commission was the lowest of any sales job I've had in my sales career even for car sales.

Viewing 91 - 93 of 8,198 Reviews

Glassdoor has 8,367 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.