CarMax reviews

Current LGM and ASM have zero management and people skills, micro manage all the time. Sales managers are lazy, arrogant and they favor certain sales consultant. CarMax is still paying $150.00 commission since the company was started.

My experience working at CarMax was deeply disappointing and unprofessional. Initially, I was excited to join the team. The orientation was well-organized, and the senior manager spoke highly of the company’s values. Unfortunately, once I began working in the Business Office, everything was quite different. The office environment was extremely unprofessional. There were inappropriate relationships between some associates, managers, and sales consultants, creating a very messy and uncomfortable atmosphere. Confidentiality was nonexistent, private conversations with leadership would quickly become common knowledge among staff. Management lacked competence, empathy, and effective leadership. Scheduling was disorganized, and it was difficult to get clarity or consistency in work hours. The overall culture in the Business Office was toxic, and the high turnover rate reflects the lack of support and respect for employees. I believe CarMax needs to invest more in proper leadership training for its Business Office managers and leads. My expectations were high, but this experience was one of the most disheartening I’ve had in a professional setting.