3.0
May 10, 2021
Good People, Compensation Lacking
Former employee, more than 1 year
Louisville, KY
Recommend
CEO approval
Business Outlook
Pros
Solid group of coworkers. Supervisors and managers were all easy to work with.
Cons
Training is minimal and you’re often forced to perform tasks you’re not trained for. While this isn’t terrible, it is extremely time consuming and negatively affects your case time. Additionally, despite the company emphasis on completing a certain number of cases per shift, there is little compensation for efficiency. Customer service reps are responsible for a wide variety of different tasks.