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      CareCentrix

      Engaged Employer

      CareCentrix reviews

      3.3

      57% would recommend to a friend

      (617 total reviews)
      avatar

      Haley Sofiane

      56% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      617 reviews
      2.0
      Jul 16, 2025

      High Turnover, Low Pay

      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work that allows flexibility with attendance when unplanned life events pop up. This a ok job to work while you're in between job looking for better career opportunities. Occasional bonuses.

      Cons

      Pay is low. Turn over rate is ridiculously high. It’s a stressful work environment and the metrics are unrealistic. Your work is heavily monitored and micromanaged. Leadership constantly messages you throughout the day if you take more than 3 mins documenting a call. You’re treated like a liability rather than an asset. There was a big emphasis on meeting your metrics and goals set by management. This determines your annual raise amount. I met the goals that leadership set for me and worked really hard. It was disappointing that the “raise” that they emphasized over was less than fifty cents. It was disheartening and I felt very undervalued in this role.

      avatar
      CareCentrix Response
      10mo
      Thank you for sharing your experience with us. We appreciate your time at CareCentrix and the effort you put into your role as a Patient Advocate. It’s encouraging to hear that our remote work flexibility and incentives were beneficial during your time here. We also want to acknowledge the concerns you’ve raised. We understand that compensation, workload expectations, and communication practices are critical to a positive employee experience. Your feedback highlights areas of opportunity, and we’re committed to reviewing how we can better balance performance metrics with meaningful recognition and support. We have shared your comments with our leadership team, and we are actively working to improve how we engage, reward, and retain our team members. Thank you again for your honesty—it helps us grow. We wish you continued success in your career.
      3.0
      Jul 10, 2025

      Micromanaging Nightmare

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most positions are remote and there is an opportunity to make bonus money.

      Cons

      This is a call center position so it goes without saying that it can be challenging, however the systems we use can make a call last longer than what it needs it to be. There needs to be a major software upgrade so that I dont need to have 3 screens for a simple call. The micromanaging is also an issue. Dont even think about being 30 seconds late from any break. QA here is the strictest I have ever seen at a call center.

      avatar
      CareCentrix Response
      10mo
      Thank you for your feedback and for your continued dedication as a Customer Service Representative. We’re glad to hear you value the remote flexibility and bonus opportunities, and we appreciate your recognition of your supervisor’s efforts. It's disappointing to read you are experiencing frustrations with system efficiencies and performance oversight. We’re actively exploring ways to improve our tools and processes to better support our team. We would also encourage you to reach out to your Human Resources Business Partner to discuss your specific situation, and explore opportunities for driving improvements. Thank you again for your feedback.
      5.0
      Jul 2, 2025

      Great Company to work for...

      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Call flow steady Hours are flexible Excellent Management Team The Best Co-Workers CareCentrix is a great company to work for and with.

      Cons

      The pay is okay I don't have any other cons about CareCentrix.

      avatar
      CareCentrix Response
      11mo
      Thank you for sharing your experience at CareCentrix. It’s wonderful to hear that you enjoyed your role, appreciated the culture, and felt supported by your teammates and leaders. We’re especially grateful for the meaningful work you did as a Patient Advocate—your efforts directly impact the lives of those we serve, and that truly matters. We wish you continued success in all your future endeavors, and thank you again for being a valued part of our team.
      Viewing 28 - 30 of 617 Reviews
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      ReviewsCareCentrix reviews

      Glassdoor has 649 CareCentrix reviews submitted anonymously by CareCentrix employees. Read employee reviews and ratings on Glassdoor to decide if CareCentrix is right for you.