Cigna provides CareCentrix with 60% of their business. As of 2/1/2021 Cigna will be moving over to their platform leaving CareCentrix. John D the CEO announced the change to all employees. His goal was little to no layoffs instead moving employees solely responsible for the Cigna accounts to other facets within the business. As a current member of leadership attrition prior to 2020 has always been monitored. As leaders we make every effort to work with an employee to prevent termination. Yet after the announcement the leadership team has moved to a termination attitude. Terminating employees now vs attempting to resolve issues. In all reality they are reducing head count which will result in the reduction of number layoffs. After terminating 15+ CSC employees the leadership immediately reached out to Aerotech temp agency hiring 15+ employees.
CareCentrix Human Resources can you please answer the below questions?
What is your total attrition for the below years?
2018 - January to December =
2019 - January to December =
2020 - January to August =
Why had the organization taken necessary steps in 2018/2019 preventing terminations Vs 2020?
CareCentrix Core Values
1. We do the right thing - is increasing terminations in 2020 the right thing?
2. We care - Yet one of the 15 employees was terminated for a attendance which was the direct result of her mother passing due to COVID. Is this a sign of caring?
3. We think big - Yes, terminating vs layoffs results in a savings for the organization Vs paying severance. I’m sure the VP/Director/Sr Manager will get a nice bonus in March for this cost saver. HR you don’t need to answer this one.
4. We strive for excellence - How is terminating tenure employees and brining in temps resulting in excellence for the employees, patients and providers?
5. We take our work seriously, not ourselves. No comment.
