Toxic work environment: Everyone from executives have visibility to customer emails then management and executives hop on meetings without you to basically criticize without adding any constructive feedback or helping anything!!
Unorganized onboarding process: There’s no cohesive onboarding process. Sales sells and then billing gets set up and we start moving shipments. SOPs are weak or bare depending on which sales/acct manager is handling the acct. This kind of disorganization leads to mistakes that are all blamed on operations for “not knowing”. Onboarding calls are without the person running the acct so you’re literally working on an acct blindly.
Zero boundaries: Everyone is asking operations for a million things on top of day to day duties. Operations handles both carrier and customer communication even tho there’s a whole carrier team where we can delegate communication and work. Acct managers and sales responding to emails to tell us what to do. It’s literally the definition of too many cooks in the kitchen. Emails upon emails on why is this that way, why haven’t you done this, please do this, etc.
No work life balance: You are almost expected to respond to emails after hours. The workload is so heavy you can’t ask for help because other people have heavy workload as well. It’s beyond overwhelming and not normal. Everyone is overworked and tired but no one listens.
“Tech company” might as well be called the Theranos of logistics: Barely any automation. Everything is manual work. Reports that should be automated are all done manually. Updates that should be automated are not. There are NO tools to make your life easier. We have no visibility to products in the pipeline. No idea on what’s being innovated.
No business perks: No commission, no extra business perks like discounts on car rental companies or anything which is why they pay so much salary wise.
