Cellular Sales reviews

3.6

67% would recommend to a friend

(3,795 total reviews)
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Dane Scism

76% approve of CEO

61% positive business outlook

Cellular Sales has an employee rating of 3.6 out of 5 stars, based on 3,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cellular Sales employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Jun 27, 2015

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule if you can make it work for you. Working in different stores keeps one from being bored in the same four walls. Unlimited income potential if you work 7 days a week. They finally took their employees off independent contractor status and made them employees with benefits.

Cons

The schedule is made by managers that gave their friends preference. Seniority or merit rarely played into it. Being expected to clean stores in suit and tie is absurd which is why most stores stayed dirty. Charged for missing equipment and chargebacks on deactivations was a paycheck killer.

2.0
Jun 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, pay can be good. The people who do well are single, young people with no family or other obligaitions. If you can devote your life to selling phones you'll do good. Basic benefits, nothing special. I've been with the company over 5 years and it has been going down hill for employees for the past three. They were sued and eventually went from 1099 contractors to everyone being W-2 employees, when that happened the company rapidly started changing in pay and other areas (not for the better). Central Florida's 2 regional directors are the best in the company for the most part.

Cons

Cannot work at one location, they make you drive sometimes hours to other stores and do not compensate a penny for driving time or mileage. No loyalty- I've heard management tell a 5 year employee who was asking for some kind of leadership position that he deserved that if he can be replaced by someone who will sell more, than he who'll be replaced. More recently our team lead told us that we are spending too much time with our families and need to work more (even though we had mostly all exceeded our goal). Spending too much time with family? Wow! Another employee decided to go back to school part time and work full time, when asked if he could pick up a shift from the team lead, he said he had class, the team lead got mad and said I hope your class is going to pay your bleeping bills. So they do not promote higher education, family life, or longevity in the position. You will pay for 'deacts' even if they are false deacts, and pray for a returned email when inquiring about why up to $280 was taken out of your check for a phone still active. A deact happens when any phone you sell deactivates service with verizon within 180 days of purchase. You're paycheck will be whatever it is, there is really no real way to anticipate your check because of deacts, missing items, and other random things they will take out of your check without any notice. If you do not double check your paycheck, you will randomly lose money every month. I have been shorted up to $1000 because of a 'mistake' someone made that if I wasn't on top of things I would have lost. Any and all accessories and phones that go missing, you will pay for, no matter what. Missing iPad? Say good bye to $400-800 out of your check. Even if stolen or another employee took it for another store. Lastly, no advancement opportunities. There is a regional manager that covers the region of maybe 30-40 stores, then there will be 5-8 'team leaders' who are the managers of maybe 6 or so stores. No management in the stores. Recently they have created little positions that goes to the team leads best buddies, and they are told they will get paid extra and other special privileges, which neither happens. They 'trainers' are not qualified and the sales rep you're assigned to is probably a terrible rep because all the good reps drop out of the training program because they are lied to saying they will get paid for training new hires. After a few months of doing it and finding out you'll lose money training people, you stop doing it. It takes you off the sales floor and you lose opportunities. Oh and last meeting we were told that odds are one out of three of our coworkers won't be here in 3 months. I'm sorry but most companies appreciate employees, not threaten them. It went from a fun job that everyone loved and made 5k plus a month to a job that maybe 30% love and you make $3k a month. Sure they will tell you you can make $100k a year, but no one in my market (one of the best markets in the company) makes that much. You'll make $35-45k, be have your job threatened all the time, and be discouraged from taking a vacation (and no there is no vacation time or sick time). You cannot call off even if you're dying, you have to have your shift covered. I've seen employees throwing up sick as a dog, but working because no one would pick up their shift last minute. Don't expect a last paycheck, they keep it all to cover your deacts. I've spoken to ex employees who have never seen a penny. You're supposed to get whatever is left after 6 months, but after they have emailed and called and begged for they money, they usually get ignored and no response.

2.0
Sep 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Appears to be decent pay until you receive your paycheck with all of the crazy deductions removed. List of decuctions are almost impossible to understand, which is done purposely to keep you from realizing how much they are screwing you.

Cons

The company takes so much money out of your monthly paychecks

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Glassdoor has 3,882 Cellular Sales reviews submitted anonymously by Cellular Sales employees. Read employee reviews and ratings on Glassdoor to decide if Cellular Sales is right for you.