Pros
You meet a lot of cool people. Discounts on accessories, though they're marked up insanely to begin with. Lots of time to relax and read or play on your phone. We got Chick-Fil-A at meetings sometimes.
Cons
Where do I even begin. Basically you are set up to fail from the start. This is a glorified pyramid scheme where the company profits off of your labor and takes every opportunity to make YOU pay for the privilege of working there. I lasted 6 months and never saw a single commission check. The managers drive luxury cars and will occasionally stop in to the stores to find fault with your performance. You're held responsible for all inventory- If a customer steals an accessory while your back is turned, it's taken out of your check. If the system glitches and doesn't attach a contract to an account, you're charged full price for the phone and the customer gets a free phone. You could call the customer and try to lure them back in to redo the contract, but most of the time they didn't and you just ended up just buying them a phone. Any fraud- yup you guessed it, your fault and taken out of your check even if you took all precautions to prevent it. Pretty sure this is flat out illegal in many states. You're pushed to sell outdated LG phones with known issues to customers who come in to buy an iPhone or a Samsung. If they return the phone(and they will), you lose any commission you might have made off of the sale, and if the returned phone has any scratches or signs of use you're charged the full price of it. And get this- if you yourself use an iPhone, they harass you to buy an Android phone to, I dunno, set some sort of example. I had an iPhone and I was penalized by being given last pick in schedules. I even tried to apply for a dealer account so I could get an Android just to shut them up, but I guess my credit wasn't good enough so I had to come out of pocket for a new phone to get management off my back. Another girl had to dip into her savings to buy an Android phone full price and her plans to move out of her parents' house were set back. OH! And you have to give out your personal phone number to customers so they can reach you 24/7. I was harassed on numerous occasions by male customers looking for a date. Unpaid 7am meetings an hour away, no travel compensation, expectations to use your personal car & phone to conduct business. I've worked for corporate VZW too and even they reimburse you for travel and provide a business phone. No breaks or lunches, if you're lucky you can run out to grab some fast food in between swings. Lying to customers is the only way to make it in this company. If you don't pad the truth or outright lie, you won't get the deal because they tack on all kinds of extra fees($1 fee for cash payments, $35 "setup fee" to take the phone out of the box and log you into your Google or iCloud account, $75 restocking fee even on defective phones, etc) and customers will rightfully walk if you're honest with them. I can't even count how many customers I had to talk down from switching after the last rep screwed something up or tacked on a bunch of hidden services to their account. The top reps were the smooth-talking politician types, or the ones who devoted all of their waking hours both on & off the clock to networking and trying to pull in customers. I saw more than one nervous breakdown while I worked there. I got fired when my sales suffered after I had a car accident which resulted in me being out for a week with a concussion. I had to get my shifts covered and to 'motivate me' to bring my sales back up, they stuck me in the slowest store out in hicktown that got maybe 2 customers per day. When I asked how I was supposed to conjure up sales out of thin air, I was told to go into the customer database and cold-call people to come in and upgrade their phones. You can imagine how much people appreciated having their day interrupted by a sales pitch. I was actually relieved to get fired. This company is so unethical and abusive that I can't understand why Verizon still affiliates with them. Almost all of my coworkers will tell you the same story too so I'm forced to believe all the 5 star reviews are paid or coerced. I smell a class-action lawsuit in their future and I'll be happy to participate in it.
