CenterWell Inbound Contacts Representative II reviews

2.4

Be the first to recommend this company

(5 total reviews)

Jim Rechtin

Not enough data to show CEO approval

Reviews by job title

5 reviews
1.0
Jun 5, 2024

This company sucks

Recommend
CEO approval
Business Outlook

Pros

The only good thing about it is you can work from home.

Cons

This company as a whole lacks so many things. First off, they take away our holidays, they also took away our bonuses. You would think that for such a big company we would at least get compensated for what we have to do. Back to back calls all day long, unrealistic metrics. Can’t even use the bathroom or taking a little break without getting in trouble. These people do not believe in your well being & they obviously only see us as machines. We are to be expected to take calls back to back all day & deal with some of the worst customers ever talking down on you & leadership will never have your back because it’s all about their precious members. Avoid this company at all costs if you care about your mental & emotional health.

2.0
Oct 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is decent. Ability to work from home is great.

Cons

You're literally a number and your metrics are all they see. You only get training for other jobs if you're of a certain ethnicity and that's not a hidden fact, it's out in the open. You have PTO but using it looks bad and you're likely going to be told no. If you're sick, Dr note or not, you're reprimanded because you obviously could have prevented that so you could work. Your Supervisors will get their pto for a week or 2 every month.

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