Cerence AI reviews

3.5

61% would recommend to a friend

(417 total reviews)
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Brian Krzanich

84% approve of CEO

39% positive business outlook

Cerence AI has an employee rating of 3.5 out of 5 stars, based on 417 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cerence AI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

417 reviews
2.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Colleagues were great as were benefits and vacation days. Location is excellent

Cons

Poor Communication: There was a significant lack of communication between departments, which often led to confusion and delays. Important updates were frequently missed, and feedback from employees was not adequately addressed by management. Lack of Career Development: Despite the company's size and potential, there was very little emphasis on career growth. Training programs were limited, and opportunities for professional development were few and far between. Employees felt like there was no clear path for advancement. Work-Life Balance: The work culture, at times, demanded long hours and excessive workloads, which made it difficult to maintain a healthy work-life balance. This was particularly challenging for those with family obligations or personal commitments. Management Issues: Leadership at Cerence particularly in my department, seemed disconnected from the team. There was little guidance or support from supervisors, and constructive feedback was often lacking. Some managers also showed little empathy toward employees' concerns or struggles - Human Resources was not any better. Toxic Work Culture: There were instances of office politics, lack of recognition for hard work, and favoritism that created a less than ideal work environment. This led to a demoralizing atmosphere for many employees. Forcing employees back to the office. Terrible site leader in Montreal but I believe he is no longer there so that's a plus for those still there. They think that a foosball / Ping-Pong table make the company culture - they are looking at the wrong things. Lay-offs, turnover of CEOs and who knows how many CFOs not very reassuring.

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Cerence AI Response
1y
Thank you for taking the time to share your feedback. We’re glad to hear you appreciated your colleagues, benefits, and our great location. At the same time, we recognize the concerns you’ve raised and take them seriously. Communication, career development, and work-life balance are key priorities for us as we continue evolving our culture. We’ve introduced more structured ways to connect teams and gather feedback, including engagement touchpoints, internal demo platforms, and manager trainings. Additionally, we’re expanding career development opportunities with LinkedIn Learning resources and upskilling initiatives to support professional growth. We know there’s always room to improve, and we remain committed to creating a more collaborative, transparent, and empowering workplace for everyone. Thank you again for your input.
4.0
Jan 10, 2025
Recommend
CEO approval
Business Outlook

Pros

You can work from home, it is the perfect company for this. People is very professional and nice.

Cons

Lately, job has become repetitive.

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Cerence AI Response
1y
Thanks for your review! We're glad to hear you've enjoyed working with our team and appreciate the flexibility we offer. Keeping work engaging is critical, and we encourage open conversations with managers to explore new challenges and opportunities for growth. We appreciate all you do!
2.0
Jan 9, 2025

Average

Recommend
CEO approval
Business Outlook

Pros

Interesting product and good location

Cons

Spun off from Nuance Communications was terriable, culture is toxic and senior management made transition very hard in 2019, let most of the people go without any reaon

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Cerence AI Response
1y
Thank you for sharing your experience. We recognize that transitions can be challenging, and while a lot has changed since 2019, we remain committed to fostering a positive and supportive culture. We appreciate your feedback and take it seriously as we continue to grow and look for new, fresh and empowering ways to fuel our culture and our teams.
Viewing 40 - 42 of 417 Reviews

Glassdoor has 513 Cerence AI reviews submitted anonymously by Cerence AI employees. Read employee reviews and ratings on Glassdoor to decide if Cerence AI is right for you.