Possibly the WORST place in the world to work
Pros
Leaving at the end of the day Not hearing from any management
Cons
-Management is micro -Located out of the country -No support from junior staff and peer staff -Expected to close X amount of tickets when they are not submitted -Mgr will sit DIRECTLY behind you, ALL day, watching you work and type.. that -is NOT an over statement, ALL DAY, directly behind you -Ambush tactics when an issue comes up -Does not have your back when a user is angry, immediately, it is your fault -Sr management are close friends, from other jobs " will not take the job unless so and so is hired" -VERY much language barrier and cultural -Lvl 1 techs are amazing in Mexico - mgr not so much, rules with fear and passive aggressive behavior If you speak to the owner out of turn, you could lose your job, aside from hello sir.