Chamberlain Group reviews

3.5

60% would recommend to a friend

(466 total reviews)
avatar

Jeff Meredith

67% approve of CEO

54% positive business outlook

Chamberlain Group has an employee rating of 3.5 out of 5 stars, based on 466 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chamberlain Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

466 reviews
4.0
Feb 12, 2019
Recommend
CEO approval
Business Outlook

Pros

-flexible work schedule -company provides car and covers costs of insurance and gas -able to stay in Hilton & Marriot brand hotels when traveling out of town -great dealer base. Easy to befriend customers and build solid relationships. -Innovative company that is looking towards the future and investing in technology -Great benefits, 401K matching program, tuition reimbursement, awesome wellness program -Industry leader and have cornered the residential garage door market. It is pretty easy to make sales on the residential side of the business. Opportunity for growth in the commercial and gate/access control portions of the business. -Able to keep employees for a long time. Many have been with the company 10+ years on average. Try to hire and promote from within.

Cons

-sales team is underpaid based on other sales positions and for the growth of the company over the past few years. The bonus structure is limited and if you go over your expected growth goals, there is no extra monetary incentives for you. -lack of communication between the field and corporate office. The office tends to make decisions and forces it on the field to implement. It would be nice to have more input on new products/processes BEFORE they were too far down the line -Other departments always say "it is not my job" so the responsibilities land back on the sales team since we are the face of the company to the customer. -Management is relying on #'s of entries into our CRM system instead of looking at #'s each rep is bringing in. This is decreasing morale and taking away from the "fun parts" of the job. -Too much paperwork and tedious work expected from corporate with no time to complete -the company is starting to be more "corporate" and saying "no" to customers more often. Both sales reps and customers are feeling this and wishing we would go back to the old days of working WITH our customers instead of just expecting them to buy more with worse promotions and elimination of key programs.

2.0
Nov 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Adequate benefits, but low pay considering the work. Occassional perks to employees, conveying thanks for their efforts Systems may be antiquated, but are usually dependable.

Cons

Long in queue times for customers. When they get to an agent, they are upset and it tends to make for difficult calls and poor survey results. Too many 'support' people not on the phones. Not uncommon to be extremely busy and have people walking around trying to look busy. Supervisors who are nothing more than watching stats rather than providing any support to their team members. You have to be a part of the cliques in order to get responses. Supervisors are 'perched' at their desks. They purvey a very condescending attitude All in all, customers do not receive the service preached about. The focus is on the supervisors and those agents roaming the production floor..

Viewing 79 - 81 of 466 Reviews

Glassdoor has 620 Chamberlain Group reviews submitted anonymously by Chamberlain Group employees. Read employee reviews and ratings on Glassdoor to decide if Chamberlain Group is right for you.