Schwab continually receives lowest employee engagement results for a reason.
Pros
Good trading technology for clients.
Cons
HR is weak and will not support employees who have been a victim of harassment and discrimination. External whistleblowing firm that they use is really a firm that collects information from employees to vet potential lawsuits for Schwab, it is not there to protect employees. When I started with the firm, I discovered an issue that would affect the financials of Schwab. I was never rewarded for my findings and in fact was grilled as to why I caused the issue (which wasn't the case since I was just hired and in my research the issue went back as far as 4 years prior to my employment!). I was asked to fix it, which I gladly did - since it was the right thing to do, then was never asked about it again nor rewarded. I saw several negative people (negative to the point of destroying things in the office or not wanting to do the work that the person was assigned to them) that were later promoted because "it would cheer them up and make them better employees". I saw a negative employee who was jealous because he was not a manager and started secret coalitions with his coworkers to destroy their manager or setup "traps" to trip up the manager. This person was promoted to manager. I saw another negative employee who had said racial slurs but was promoted because "she worked hard". So you can be a racist and still get promoted? The one thing that connected these individuals was that they were all white. TO GET PROMOTED: Have a temper tantrum all day, setup coups against your manager, say nasty things about your colleagues and your manager and, by all means, don't do the work that has been assigned to you. The RPS office seems to be happy people. The Retirement institutional services people are the lowest on the totem pole of professional people. Values and leadership are a mess at Schwab in Austin, TX.
