Charles Schwab reviews

Micro management is the first. They let you be comfortable for 6-12 months with no headache. Once your there about a year is when they start to threaten to fire you if you don't hit certain metrics. Once you've been there a year they show you what it will really be like. The metrics that you have to meet are difficult to hit simply because the job will require you to do alot of things that dock your stats negatively but your forced to do these things to maintain " world class customer service". Its a trap and a tactic they use to weed people out. Please take the advice from a current employee desperately seeking another job, it is not worth the headache. The clients are so bad you will be miserable all day just to work at home and it is simply not worth it. This position cost you your peace just to be at home which again is not worth it.

Metrics change every year, they get more strict and unrealistic each time, You're expected to go above and beyond and deal with upset and disrespectful clients and in return you have disproportionate compensation. It's a call center, so you'll take calls all day long for 8 to 10 hrs per day depending on your shift. Systems are often down, and technology is unreliable which increases calls, which means more angry clients. There is no flexibility, meaning your vacation requests hardly ever get approved because call volumes are so high, they can't afford to have people off the phones. It's not easy to get a raise because it takes only ONE bad client survey over something completely out of your control to cause you to miss quarterly metrics, and sets you back. Turnover was high, even during COVID!