Chase reviews

3.8

72% would recommend to a friend

(10,659 total reviews)

Jamie Dimon

75% approve of CEO

70% positive business outlook

Chase has an employee rating of 3.8 out of 5 stars, based on 10,659 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
3.0
Jan 19, 2021
Recommend
CEO approval
Business Outlook

Pros

A few pros are their are a whole host of benefits including 401k, matching contributions, Health Insurance, LTD, STD, Life Insurance, MRA, HSA, PTO starting with 3 weeks and up to 6 weeks. Working a job at a bank is somewhat of a noble profession in that at the end of the day, you are always helping someone financially from starting a savings plan to passing inheritance on to family. From buying your first home to helping to finance the goal of purchasing rental homes. You will build relationships with good people. Since the company is in over 30 states. More than likely wherever you want to move to or travel to, if it's a large city the chances are Chase Bank will be there.

Cons

Unfortunately, there are some huge cons to the company. On a scale of 1 to 10. 10 being the worst, Chase Bank is a 20 when it comes to being micro managed. Especially in the retail branches, branch managers and their market directors are encouraged to plan out and set before you your goals each and every single day. This is for new bankers as well as tenured bankers. You are constantly compared to your peers and made to feel as if it's a one size fits all approach. You will be pulled daily in about 20 different directions. And no matter what is going on, with the company, a client or even in your personal life, you will be held to an unrealistic amount of phone calls, and meetings scheduled and held and lead generation and what leads are worked and when you'll call them back... etc. And everything is tracked. The company is very widget based choosing to focus completely on numbers and metrics rather than focus on helping employees to be the best version of themselves and have personal and professional growth and just truly helping clients. Also, unfortunately, with all this stress, upward mobility is highly impossible and the path forward is rarely show to you. If you are a banker, you may be able to be a branch manager one day. That is about it. Forget being able to be a financial advisor, employee working in the private bank or a commercial bank employee.

3.0
Nov 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Opportunity to earn more than managers, quality products/services, brand recognized for quality customer experience among other large banks, policies and procedures are usually fair and logical, endless resources, and a vast network of locations to assist in providing solutions to clients.

Cons

Constant change of performance metrics, too many clients and minimal staffing, too many open cubicles and not enough private offices, masking of other bankers performance, extra unnecessary verification steps slow down an already long account opening/maintenance process, management now requires everything to be logged into new CRM system, adding to the time needed to complete tasks, quality of client interaction comes in a distant second to number of calls made, liberal political culture pushed upon employees.

1.0
Jul 29, 2020

Just another bad big bank

Recommend
CEO approval
Business Outlook

Pros

Compensation is higher than average On-the-job training provided

Cons

Double standards Highly bureaucratic Burnout is high - managers push people beyond their limits or demean them for minor errors Managers don’t show care for employees Regularly goes through rounds of layoffs No such thing as a “ramp-up” or training period - either you sink or swim within a few weeks Retail business is in jeopardy of losing sales as walk-in traffic reduces over time

Viewing 73 - 75 of 10,659 Reviews

Glassdoor has 10,917 Chase reviews submitted anonymously by Chase employees. Read employee reviews and ratings on Glassdoor to decide if Chase is right for you.