Expect to do maniac sales! If you work in a busy branch like Manhattan, China Town or Brooklyn in New York, then you can do great sales very easily there. Those branches are so busy that even if you don't feel like selling accounts, you'll automatically sell them because they have more than 300 customers coming into the branch every day and half of them want to open accounts. Bankers there easily make $2,000 per month just in sales.
But if you work at a slow branch, your manager will constantly drill you about sales and about working the lobby. Working the lobby means you get up from your desk, go stand in the middle of the branch and greet incoming customers with, "Hi. What brings you in to Chase today?" and he will reply, "I am just here to make a quick deposit," and start going towards a teller line. Your goal is - before he reaches the teller line, you have to make him sit down with you at your desk so you can perform what Chase calls it a "1-2-3" drill on him and sell him either a credit card, a savings account (if he doesn't have one), a loan, or mortgage, a CD, or investments. Customers don't like that and you will see it on their faces. They just come to the branch during their short lunch break to make a quick deposit/withdrawal and you're trying to pack them with banking products they really don't have time for.
If the branch is not busy and no customers are coming in, you have to pick up the phone and make cold calls to your assigned customers and try to sell them products or appointments over the phone. But be prepared, because they can quickly hang up on you. Only a few potential customers (like old grandmothers) will agree to listen to you till the end. If you don't do cold calls and if you don't work the lobby, you'll get written up or fired. If you're a natural sales person - this job is for you. If you don't like selling every day and pushing people to sign up for stuff they don't want, then run, run, run, because JP Morgan is all about sales.
