Chase reviews

Branch managers are a joke. Their entire role is to "babysit" their bankers. The company needs to rework their BMs entire job description-- they should be driving sales, building moral, and training their staff-- instead of micromanaging everything from my posture to my tone of voice. Micromanaging puts your team on edge, it does NO good at all. Working the lobby is not customer service friendly and frankly DOES NOT WORK. DMs play the political game. This needs to be cut out, it is very annoying and not effective. I dont see advancement happening-- BMs are too busy tearing down my every move than promoting my skills. No community outreach-- let us be involved in the communities we work in everyday.

You are working at a bank, which is one of the most hated industries at the moment. You will have a lot of people complain to you if you are on the retail side, even if you can't do anything about it. Management does not seem to care about lazy employees. I work with 3 other tellers. I have been with the company for 1.5 years now, and the other three have been tellers for 3, 7, and 8 months. Whenever we are not busy, they will all run and find a chair to sit in, away from their teller stations, leaving me the only available teller. I am part time, and by the end of the day, my stack of work is larger than the people who have been there all day after me working only 4 hours. They also do not care about policy and procedures, and do not take the time to read the available information about how to do most everything, leaving them coming to me or calling the manager (who also does not know how to process much stuff, but does know how to find it in policy and procedures, which at least doubles the time the customer has to wait.) My managers see this, but they do not do anything about it. They do not care. I do not receive any higher pay or anything for doing more work than them. There is no incentive for me to work hard when these people aren't. There is sometimes discrepancies in what we are told and what we are supposed to do. For example, in my Teller training class, we were told how to handle a certain situation, only to find out later that policy says we are supposed to handle it in another way. Even in the news site for employees, there was an article posted about reporting feedback about something, as well as reporting feedback from customers, all with a link posted on our homepage. I used this one time, and was then called in by my Assistant Manager and told that I should have brought the issue to my Assistant Manager, or Branch Manager before submitting via the feedback link, even though the news article tells me to just submit via the feedback button. The more troubling thing was that a week or so after getting in trouble for not following chain of command, THE SAME information was in the news site again, saying the same exact thing as before.