Chewy reviews

3.4

52% would recommend to a friend

(3,941 total reviews)
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Sumit Singh

60% approve of CEO

54% positive business outlook

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

4K reviews
1.0
Oct 7, 2014
Recommend
CEO approval
Business Outlook

Pros

The hourly associates are great. There are associates there who I would consider to be among the best people I have ever managed.

Cons

The management in the building is horrible. The building is a start up and it tries to operate like it's been open for 5 years. The process management program is horrible. The inventory control is horrible. The housekeeping is horrible. The associates are constantly frustrated. Long hours are compounded by the fact that no one cares about anything except throughput. Absolutely dreadful benefits packages. It's easily the worst job I have ever had. Do not say you haven't been warned.

1.0
Mar 29, 2019

Engineering at Chewy...don’t do it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some good coworkers that are very supportive - Job security because there’s constant turnover

Cons

This is the worst place I’ve ever worked and I’m pretty convinced it’ll remain the worst. Here’s what you’ll find at Chewy: - You’ll be extremely overworked or underwhelmed depending on the CEOs focus at any given moment (he’ll be assigning your deadlines without hearing a word from you). - You’ll be treated as a number and never be recognized for your accomplishments with no career path. - You’ll write code using frameworks that have been deprecated for years and will face overwhelming resistance if you attempt to fix it. - Product managers will pressure you to write code faster and then get angry at you when things are inevitably broken but hey, they’re just driving the crazy CEO’s agenda. - Code ownership here feels more like code dictatorship and it further pushes away the culture of innovation that good engineers desire. - You’ll never see sunlight because your “unlimited vacation” will never be approved. You’ll need to follow the absurd 30 day notice policy for a single day off even following massive back-to-back projects. Maybe innovation is dead because everyone is burned out. - Everything you do here will be replicating something Amazon already did and you’ll face resistance if you ever suggest innovation. - You’ll face drama left and right. Someone is always causing some new drama, maybe this time you’ll be pulled off of interviewing because you rejected an unqualified candidate or some new framework just gets merged in by a team at another location without even telling your team. - Recruiters will low-ball you if you give them a chance. Just use this place to get an absurdly high number by telling them you’d only consider a number far higher than any other prospects. - You’ll have worst in class benefits matching those of a PetSmart cashier. The same 401K plan as that cashier, horrible health care coverage that requires a deductible for any moderately serious procedure, non-existent paid time off, 5 paid holidays annually (seriously), and Bagel Mondays (as if that makes up for all of this)

1.0
Nov 22, 2016

Customer service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only good reason to work at Chewy is the fact they absolutely take care of their customers. I've never worked or seen a company do so much to keep the customer happy and satisfied.

Cons

With that being said, they absolutely did NOT care about the employees. I've never worked with so many managers that were only looking out for themselves. Gossip runs rampant and the managers and supervisors are the worst ones. When other reviews say it's like high school, they aren't lying. And if you don't chime in on their gossip or laugh when they're making fun of other employees out loud, you might as well quit now. I thought the high road would get you higher up in the company, but I can tell you that none of the managers knows what the "high road" is, it's only what you can do for them. I can tell you with absolute certainty that when you are sick and have to call out, you better have that one understanding manager on the other line when you call in because they will make you feel very small.

Viewing 37 - 39 of 3,941 Reviews

Glassdoor has 4,157 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.