Chewy reviews

3.4

52% would recommend to a friend

(3,951 total reviews)
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Sumit Singh

60% approve of CEO

54% positive business outlook

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,951 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

4K reviews
1.0
Aug 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Unlimited time off. Managers I've had respected this. Cool dog park in the office. Nice office generally.

Cons

Terrible upper management. Incompetent and nepotistic at best, malicious at worst. At worst, blatant favoritism and open threats to your job if you don't bend the knee. If you get a good manager, they either can't stand it and leave, burn out and leave, or are let go. So you will eventually end up with a bad manager.

2.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are pretty good, employee discount is great if you have pets, plenty of great, competent coworkers who want the best for Chewy and our customers.

Cons

RTO 3-days a week with 4-days likely by end of year and 5-days next fiscal year is not out of the question in my opinion. The whole RTO policy is non-sensical as most employees can do their entire jobs from home and have teams split across the country so in-person collaboration is rare for many. They'll claim backwards and forwards to be data-driven except the data shows that fully remote work increases productivity for many employees. Continued RTO is clearly a ploy to decrease head-count, both through employees quitting and being fired for attendance (yes they absolutely keep track and will not make exceptions without a doctor's note). Layoffs are likely before end of year in my opinion, as RTO hasn't caused enough to quit. Upper management, above lower directors, are out of touch and play favorites. Seems like most are now former Amazon management and it shows. Process is everything, fill out the paperwork correctly, jump through the hoops and you'll get promoted over those who are busy getting things done and cleaning up after you. Think you're doing great? Think you've added value, saved the company money? Improved customer experience? Well you forgot to document everything you did everyday for the last year and fill out the paperwork and so did your manager, so tough luck. Company culture has really taken a dive the last few years and it's been top down. Very middle heavy as well, not sure why we need so many directors but all the extra process and paperwork makes sense if you understand the so many levels of management that don't have enough to do to justify their positions, so they make up work for themselves and those below them. Contrary to popular belief Emperor Nero didn't fiddle while Rome burned, but the C-suite sure appears to be fine with letting Chewy burn so long as they get short-term gains and get their power-trip on.

Viewing 169 - 171 of 3,951 Reviews

Glassdoor has 4,167 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.