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      Chewy

      Engaged Employer

      Chewy reviews

      3.4

      52% would recommend to a friend

      (3,948 total reviews)
      avatar

      Sumit Singh

      60% approve of CEO

      54% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      Chewy has an employee rating of 3.4 out of 5 stars, based on 3,948 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Oct 21, 2025

      Awesome Place to Work!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      First, as a CSR I love working at home. The trainers were very knowledgeable and helpful. I was able to choose from a variety of schedules for my shift. The customers have been great. There is a Team Leader or supervisor available at all times during your shift if you have any questions. You do have expectations for your work (as with any other type of employment) but the team leader or supervisors offer great coaching and they assist representatives well. There is a lot of training opportunities for other positions within the company.

      Cons

      You get tenure increases throughout the year. The pay is more than the average job pays. The only con with the increases though is that is stops at 1 year. You do not get any other raises unless you advance to another position. They are working on this but I would like to see more recognition given to CSR's overall though out the year.

      Viewing 187 - 189 of 3,948 Reviews
      Related searches: Chewy jobs | Chewy salaries | Chewy benefits | Chewy interviews | Chewy conversations
      ReviewsChewy reviews

      Glassdoor has 4,164 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.