Is Chewy a good company to work for?

Chewy has an overall rating of 3.4 out of 5, based on over 4,166 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 52% of employees would recommend working at Chewy to a friend and 54% have a positive outlook for the business. The best reviews about Chewy have been left by employees working as Customer Service Supervisor , Supervisor and Area Manager II .

Does Chewy pay their employees well?

According to anonymously submitted Glassdoor reviews, Chewy employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Chewy. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Chewy?

52% of Chewy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Chewy 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Chewy?

Customer Service Representative (564) , Customer Service Representative (CSR) (213) , Fulfillment Specialist (134) , Pharmacy Technician (109) , Forklift Operator (75) , Warehouse Associate (66) , Area Manager (59) , Software Engineer (58) , Order Picker (56) , Warehouse Worker (53) , Fulfillment Associate (51) , Operations Manager (44) , Customer Service (41) , Associate Director (40) , Manager (39)

What are the pros of working at Chewy according to real employee reviews?

"Good pay and very nice" ((in 305 reviews)); "Benefits are good and not expensive." ((in 258 reviews)); "Great people to be around and they are open and willing to help when you ask." ((in 232 reviews)); "Being able to work from home is a huge plus." ((in 118 reviews)); "Intelligent and friendly coworkers" ((in 80 reviews))

What are the cons of working at Chewy according to real employee reviews?

"Poor management and very difficult to get promoted." ((in 232 reviews)); "So you will eventually end up with a bad manager." ((in 100 reviews)); "Limited shift and time off availability ( weekends are only available off for night shift)" ((in 86 reviews)); "Long hours but if you suck it up and make the best out of you'll be ok" ((in 71 reviews)); "Too much favoritism its like you have to suck up" ((in 71 reviews))

What are employees saying about Chewy layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Chewy layoffs and their outlook for job security at Chewy in 2026.

What are the top reviewed Chewy locations?

Hollywood , Dallas , Boston , Dania Beach , Louisville , Richardson , Plantation , Ocala , Fort Lauderdale , Mechanicsburg , Clayton , Dania , Wilkes-Barre , Salisbury , Phoenix , Reno , Dayton , Jessup , Goodyear , Miami , Vandalia , Sparks , Belton , Bellevue , Seattle , Minneapolis , Indianapolis , Mount Juliet , Houston , Hanover

Chewy reviews

3.4

52% would recommend to a friend

(3,950 total reviews)

Sumit Singh

60% approve of CEO

54% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.1

Career opportunities

2.9

Senior management

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,950 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Oct 7, 2025

Great equity program, but predictable corporate blind spots

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

- Dog-friendly workplace - No "firing right before vest" for employees receiving equity - Deadlines are reasonable

Cons

- Too many engineers on "the next big thing" getting all of the praise - Value = supply / demand ratio: someone on a one-person project is more valuable than someone on a 5-person team project! - Lot of emphasis on capitalizable hours, questionable benefit to doing this. But not too bad. - Promotions based on review boards exacerbate the above, emphasizing high-visibility projects.

4.0

Oct 6, 2025

Great place to work!

Manager

Recommend

CEO approval

Business Outlook

Pros

Chewy is known for its outstanding company culture, which fosters a collaborative, inclusive, and supportive environment. Team members are not only highly engaged but also deeply passionate about the company’s mission to deliver exceptional service to pet parents. This strong sense of purpose, combined with a people-first mindset, drives innovation, teamwork, and a genuine commitment to customer satisfaction across the organization.

Cons

As a growing company, we naturally encounter occasional challenges and growing pains. However, what stands out is that our senior leadership is highly aware of these hurdles and actively works to address them. They recognize the importance of equipping teams with the right resources, tools, and support to succeed. This commitment from leadership creates a sense of trust and reinforces that our growth is being thoughtfully guided with both short-term needs and long-term success in mind

4.0

Oct 5, 2025

Good place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They pay and benefits were good. The people were fun.

Cons

The customers can be a lot and some days the call volume is extremely high, which can be stressful

Viewing 208 - 210 of 3,950 Reviews

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Jobs at Chewy

Fulfillment Coordinator

Plantation, FL

View job

Human Resources Specialist

Human Resources Specialist

Plantation, FL

View job

Customer Care Representative- Work From Home in Kentucky

Chewy

Chewy reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great equity program, but predictable corporate blind spots

Great place to work!

Good place to work

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