Is Chewy a good company to work for?

Chewy has an overall rating of 3.4 out of 5, based on over 4,169 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 52% of employees would recommend working at Chewy to a friend and 53% have a positive outlook for the business. The best reviews about Chewy have been left by employees working as Customer Service Supervisor , Supervisor and Area Manager II .

Does Chewy pay their employees well?

According to anonymously submitted Glassdoor reviews, Chewy employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Chewy. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Chewy?

52% of Chewy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Chewy 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Chewy?

Customer Service Representative (564) , Customer Service Representative (CSR) (214) , Fulfillment Specialist (135) , Pharmacy Technician (109) , Forklift Operator (75) , Warehouse Associate (66) , Area Manager (59) , Software Engineer (58) , Order Picker (56) , Warehouse Worker (53) , Fulfillment Associate (51) , Operations Manager (45) , Customer Service (41) , Associate Director (40) , Manager (39)

What are the pros of working at Chewy according to real employee reviews?

"Good pay and very nice" ((in 303 reviews)); "Benefits are good and not expensive." ((in 251 reviews)); "Great people to be around and they are open and willing to help when you ask." ((in 244 reviews)); "Being able to work from home is priceless." ((in 118 reviews)); "You'll meet plenty of great people and coworkers which helps grow your network in return." ((in 88 reviews))

What are the cons of working at Chewy according to real employee reviews?

"Poor management and very difficult to get promoted." ((in 234 reviews)); "So you will eventually end up with a bad manager." ((in 102 reviews)); "Too much favoritism its like you have to suck up" ((in 77 reviews)); "Limited shift and time off availability ( weekends are only available off for night shift)" ((in 76 reviews)); "Long hours but if you suck it up and make the best out of you'll be ok" ((in 70 reviews))

What are employees saying about Chewy layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Chewy layoffs and their outlook for job security at Chewy in 2026.

What are the top reviewed Chewy locations?

Hollywood , Dallas , Boston , Dania Beach , Louisville , Richardson , Plantation , Ocala , Fort Lauderdale , Mechanicsburg , Clayton , Dania , Wilkes-Barre , Salisbury , Phoenix , Reno , Dayton , Jessup , Goodyear , Miami , Vandalia , Sparks , Belton , Bellevue , Seattle , Minneapolis , Indianapolis , Mount Juliet , Houston , Hanover

Chewy reviews

3.4

52% would recommend to a friend

(3,953 total reviews)

Sumit Singh

59% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.1

Career opportunities

2.9

Senior management

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,953 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Sep 3, 2025

Great Place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pros honestly is that its a very fulfilling job , i work from home and im able to help our loving customers with their concerns about their furbaby

Cons

I don't have much cons. the only thing i've experience in the past 3 years that was odd was when i went for an interview for another position within chewy i didnt feel like i was actually interviewed but instead that they had decided on who they wanted for that position and i was just part of the quota they needed to hit to say they interviewed people. since then i haven't wanted to sign up for that position again. we did sit with the interviewers and asked for feedback but everything they explained is something i naturally did over the phone. it was very discouraging but the managers i have are all awesome and supportive as far as i've seen and felt.

4.0

Sep 3, 2025

High-impact projects, supportive peers, but room for clarity

Software engineer

Recommend

CEO approval

Business Outlook

Pros

• Exposure to large-scale re-platforming and system design challenges. • Opportunities to own end-to-end initiatives across backend, frontend, and data pipelines. • Collaborative peers and cross-functional learning (engineering, product, finance, supply chain). • Strong culture of accountability and measurable impact on business outcomes. • Leadership encourages innovation and welcomes new ideas.

Cons

• Prioritization can shift quickly, leading to rework and context switching. • Some legacy systems still create inefficiencies despite modernization efforts. • Cross-team communication occasionally slows down decision-making. • Career progression paths could be more transparent. • Workload can be uneven during major launches.

4.0

Sep 3, 2025

Great company and people

Forklift operator

Recommend

CEO approval

Business Outlook

Pros

Earn extra time off, 3 days off per week, training opportunities, job can be taxing but not back breaking, give aways, free food days

Cons

long hours, repetitious, there is always work so no sense of progression just working the clock, inconsistent feedback

Viewing 241 - 243 of 3,953 Reviews

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Jobs at Chewy

Customer Care Representative- Work From Home in Kentucky

CC Healthcare Pharmacy Representative (Remote in Pennsylvania)

Veterinary Care Representative

Veterinary Care Representative

Veterinary Care Representative

Chewy

Chewy reviews

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Great Place to work

High-impact projects, supportive peers, but room for clarity

Great company and people

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