Chipotle reviews

3.4

54% would recommend to a friend

(21,630 total reviews)
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Scott Boatwright

54% approve of CEO

42% positive business outlook

Chipotle has an employee rating of 3.4 out of 5 stars, based on 21,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chipotle employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

22K reviews
4.0
Jan 29, 2014
Recommend
CEO approval
Business Outlook

Pros

The ethics of the company are great. They care greatly about the sources of their ingredients, as well as the quality of food. Definitely the cleanest restaurant I have ever worked at ( I have also filled in at 3 additional locations aside from the Marlborough one, so I can vouch for them as well). The culture is very laid-back and liberal, which is a great fit for like-minded people, but may be awkward if you are not. As long as the company is growing, there are excellent opportunities for advancement from workers who are consistent, who "fit in" with the culture, and who express desire to make a career out of it.

Cons

The sales have been increasing rapidly for quite some time, so doing much of the preparation by hand using "traditional culinary methods" becomes tiresome and difficult if left to the same position every day. Front of house is much easier than back of house as far as workload goes, but it involves customer service, which some may not prefer. Also, the culture tends to favor "cool" people, who tend to get promoted if they are extroverted and likeable, regardless of qualifications. Although most of the managers are very easygoing and approachable, some may not perform their jobs very well, and may result in you having stressful shifts when they are in charge. There seems to be a high turnover rate amoingst less well-established restaurants with managers who end up going to college (after they graduate), and from other managers at said locations who are just incompetent that either quit or get fired. Also, there is a pay cut when promoted from Service Manager to Apprentice (it goes from hourly to salary, but the hours stay the same and the pay averages out to less - but even so, after a relatively short period as Apprentice, you are very likely to get promoted to Restaurant Manager, which is better in terms of pay, work, and benefits. After GM, the opportunities are excellent if promoted - including bonuses and opportunities with corporate (if you are interested in that).

4.0
Jan 28, 2014

Line worker

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun fast paste and the team is extremely helpful!

Cons

if you don't learn fast you will feel the pressure to pick it up.

3.0
Jan 23, 2014

Chipotle - NYC Cook

Recommend
CEO approval
Business Outlook

Pros

Good high energy crew members. Development journals to give crew members the road map.

Cons

Grill 1 and 2 should be paid a higher wage than crew positions considering that the work is a lot more difficult and physical and demanding. Once you get really good at a crew position, you will not be moved to another position. The ability of rising within the ranks seems fictional, more like favoritism. Everyone speaks spanish all day even though this is an American corporation, makes the non spanish speaking crew members feel alienated. Not enough hours given to crew members. People are sent home if its slow, even if they were scheduled to work longer hours. No access to management above the GM of the store.

Viewing 21253 - 21255 of 21,630 Reviews

Glassdoor has 22,134 Chipotle reviews submitted anonymously by Chipotle employees. Read employee reviews and ratings on Glassdoor to decide if Chipotle is right for you.