Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 77 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 49 reviews)); "The people and culture at Choice are great!" ((in 40 reviews)); "Working with really great staff" ((in 23 reviews)); "Best work environment, learning scope" ((in 18 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 52 reviews)); "there was bad management." ((in 46 reviews)); "part time work and low pay" ((in 44 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 22 reviews)); "Low salary compared to other in market" ((in 16 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,127 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Nov 22, 2024

Profits Before Health

Manager

Recommend

CEO approval

Business Outlook

Pros

Vacation Policy Discounted Hotel Stays

Cons

It is troubling when companies make decisions that undermine the well-being of their employees. In 2025, Choice Hotels will stop covering GLP-1 drugs like tirzepatide and semaglutide, which are often prescribed for weight loss. Despite claiming to support a diverse workforce, Choice is excluding a medication to employees who struggle with weight management. This seems counter to the values of inclusivity that the company promotes. While GLP-1 drugs can be costly, they are proven to be effective, offering benefits like improved mental health, physical agility, and overall health. It's disappointing that a company would rather wait for employees to develop diabetes before covering a medication that could prevent the condition in the first place.

Choice Hotels Response

1y

Thank you for sharing your perspective as a Choice employee. Healthcare coverage decisions are made and reviewed annually based on a number of factors. We strive to make decisions that are in the best interests of all our associates in the face of rising healthcare costs. We offer options for weight management, as part of a comprehensive healthcare plan that supports associates both in their physical and mental health. We value all the feedback received through surveys and have made numerous changes in the last year in response to what we have heard. We appreciate the feedback you have provided and have shared it with Human Resources to continually improve our associate experience.

1.0

Nov 20, 2024

Everything is a LIE

Assistant front office manager

Recommend

CEO approval

Business Outlook

Pros

There are no pros working at this company except the fact that you can afford to pay a bill or two. They are not fair across the board if they like you then you can do no wrong if they don't oh well...

Cons

They Lie They don't pay living wage They don't respect you managers talk about any and every one behind closed doors. They don't care about their associates health or mental health They say your family your not The attendance policy is a joke They don't give you want you need to do your job. and if you need help your better off calling Jesus.

Choice Hotels Response

1y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands, and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed. 

2.0

Nov 19, 2024

Ok joB

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy work to learn and adapt to.

Cons

Long hours and some hotels are privately owned.

Choice Hotels Response

1y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands, and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed. 

Viewing 67 - 69 of 1,127 Reviews

Jobs at Choice Hotels

Housekeeping Attendant Hotel

Receptionist-Front Desk

Choice Hotels

Choice Hotels reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Profits Before Health

Everything is a LIE

Ok joB

Jobs at Choice Hotels

Choice Hotels reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Choice Hotels reviews FAQs

Jobs at Choice Hotels