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Cielo

Engaged Employer

Cielo reviews

3.5

65% would recommend to a friend

(1,583 total reviews)
avatar

Marissa Geist

66% approve of CEO

49% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Work/Life balance

3.8

Culture & values

3.3

Compensation and benefits

3.2

Senior management

3.1

Career opportunities

Cielo has an employee rating of 3.5 out of 5 stars, based on 1,583 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
1.0
Jan 7, 2019

Terrible employee retention

Recruiting
Recommend
CEO approval
Business Outlook

Pros

Work/life balance, learning opportunities, co-workers, flexibility

Cons

Stability, job security, over-worked, high expectations

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Cielo Response
7y
Hi, this is Sue Marks. First, thank you for your three years of dedication. Losing employees, whether voluntarily or involuntarily, is one of the biggest challenges of running a business. It’s our people who make a difference for our clients every day that have positioned Cielo as a leader in our constantly-evolving industry. With that comes the need to periodically react to business conditions, market volatility and fluctuating account volumes. Any changes that we make during these times are based on a variety of factors and we do everything we can to re-align employees to different teams or positions when possible. We will also continue to hire as client expectations shift in terms of skills and/or geography, and as we implement new accounts. If you’d like to talk about your personal situation, my door’s always open or you can contact me at sue.marks@cielotalent.com. You can also contact Molly Thiel, SVP of People & Culture at molly.thiel@cielotalent.com
1.0
Aug 13, 2018

Make sure to read the bad reviews. They are all true.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some ability to work remotely

Cons

Re-reading the negative reviews is like reliving every horrible day working for this employer. This company has all the bad qualities of a cut-throat agency and a mindless monolith - where busywork is a replacement for productivity. It seems that without the faintest knowledge of the local labor market, Cielo makes unrealistic promises to the client, then puts inexperienced, unqualified and unprepared resources on the project. I was not surprised when after a few months, a co-worker confessed she cried every day. It’s not worth the flexibility of working remotely, when you must spend 12-16 hours days barely keeping up with unrealistic demands. And, without any acknowledgement by the way; it’s expected.

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Cielo Response
7y
Thanks for taking the time to give your input. It’s really disappointing to hear that you had such a bad experience working for Cielo. I know we work hard and expect a lot from our leaders and our employees. To ensure we can flex to the increasing demands of our clients in this tough labor market, we’ve worked hard to structure our teams in a way that levels the workload and still offers a flexible work environment – for those based at headquarters, at home and at client sites. Sometimes we probably move too fast, and that sometimes finding the balance between client and employee expectations can be challenging, but at the end of the day, our people always come first. If ever we miss a step in delivering on that commitment, we offer many feedback forums – Leader lunch & coffee sessions, employee surveys, suggestion box - and our leaders’ doors are always open. The experience you describe concerns me and I hope you’ll reach out to talk more about your personal experiences with me. Please contact me any time at sue.marks@cielotalent.com. Sue Marks
1.0
Aug 28, 2019

Bandwidth Issues, Trust Issues, and Poor Management

Social media consultant
Recommend
CEO approval
Business Outlook

Pros

The People - The team I worked with directly are now good friends of mine. They deserve the very best and they do great work.

Cons

Cielo does not realize what they have until they lose it. Management is the biggest culprit here. There is a lack of trust between management and the team, and it becomes too demoralizing to take any longer. There are a select few that make it extremely difficult to enjoy working at Cielo. Specific examples of these acts include constant pushback from partnering teams who do not trust the expertise that our team has, a lack of understanding of bandwidth restrictions, lack of accountability from partner teams, and an overall sense of being on your own with a lack of support from direct manager.

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Cielo Response
6y
Hi, this is Darren Simons, President of the Americas. I’m happy to read you made such great friends while working at Cielo, and sad to read that you left with a not-so-positive perception of the organization. Our Consulting services, including Social Media, are critical to our success, and the service we deliver is only as strong as that of our internal relationships. So often we’re focused on our external customer service, and it’s important that we are also evaluating our internal service on an ongoing basis as well. Recently, we conducted an internal survey to collect feedback about the internal collaboration and service that enables the service excellence we deliver. The responses will inform an action plan that should address some of the issues that you mention in your review. Best wishes on the next chapter of your career.
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Glassdoor has 1,942 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.