Pros
I’ve seen CipherHealth grow and mature over the past few years and it’s been amazing to watch. The facts are simple, we have an incredible team, best in KLAS technology for multiple solutions for consecutive years, and an incredibly bright future. Our leadership team offers unlimited PTO, over $1k a year per employee in different ad-hoc benefits, very generous equity, the flexibility to work from any office (Nashville, NYC, SF) or from home, and so many other awesome perks. It’s incredible to be around leadership that really cares about people, not just the bottom line. A company doesn’t earn an investment from a top tier PE team like JMI without having an amazing products, team, and future; and CipherHealth has all of these.
With great reward comes great responsibility; the expectation is that everyone performs at the top of their game, we’re not shy about the fact that we want A team players. Like any business that has become very serious about operations and scaling there have been growing pains along the way, no one has denied that. We have refocused products to ensure we have the best and most stable technology is being delivered to our clients, we have added improvements to several internal systems, additional processes for all teams, and yes we have resized teams so just those folks who are continuously performing are here. That’s the reality of any business.
I will admit that there are reviews on Glassdoor that talk about turnover. Our involuntary turnover has been due to leadership not tolerating underperformers. When employees do leave, often they go top-tiered MBA or MD programs, or to lead teams at different companies, or to pursue their own entrepreneurial passions. Three employees recently left to start their own businesses, 4 left to attend Med School and MBA programs, some have gone to Google and Tesla, and several have gone on to bigger things with other healthcare organizations. Many people who jump on here to write a negative review miss all the amazing things Cipher does and all the support they were given and fail to see how much they didn’t take advantage of the things that could have made them more successful. Some reviews here also come from people who think that just because they’re at a smaller company (~200 employees) they’re entitled to leadership roles after a few months; that’s not the way the world works and they will always be upset to hear that.
Cons
It is certainly fast-paced and it can be overwhelming at times, but it's important to take a step back and prioritize while understanding that it's about quality, not speed.
