Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good pay, not super busy," ((in 10 reviews)); "Good benefits compared to some other companies." ((in 10 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 5 reviews)); "Low stress environment with excellent work life balance" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance." ((in 3 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

Citadel Credit Union reviews

3.5

60% would recommend to a friend

(135 total reviews)

Bill Brown

69% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (135 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citadel Credit Union has an employee rating of 3.5 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

135 reviews

4.0

Mar 14, 2013

Overall a nice place to work and start a career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunity to wear many hats and grow. Great place to start a career. Overall nice people Company gives back to the community

Cons

Turn over is slow, not much room for advancement Some employees are able to skate by, without Excessive gossip/drama

5.0

Aug 4, 2012

Employees with a shared mission for providing excellent service to both external and internal customers.

Information technology

Recommend

CEO approval

Business Outlook

Pros

Stable organization Well managed growth Excellent benefits Involved in local community Educational and learning opportunities Advancement opportunities Accountability for success at all levels Incentive program Small enough to get to know fellow employees, but big enough to offer benefits and work environment found in much larger companies Flexible hours for most positions

Cons

Occassional weekend hours for most positions

2.0

Jan 12, 2026

Not all it’s cracked up to be

Back office

Recommend

CEO approval

Business Outlook

Pros

Good PTO, some nice co workers that could certainly turn into life long friends.

Cons

Not worth it, you could go somewhere else & make more money! They don’t truly care about you or your growth. Work life balance is trash. Senior leadership is a joke, a bunch of bullies reminding you what they say goes & nothing else matters. Too many cheifs, not enough Indians. No care for the lack of help in your departments. Constant issues.

Viewing 49 - 51 of 135 Reviews

Jobs at Citadel Credit Union

Collections Analyst - Hybrid

Application Administrator