Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good benefits compared to some other companies." ((in 10 reviews)); "Good pay, not super busy," ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 5 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 4 reviews)); "Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

Citadel Credit Union reviews

3.5

60% would recommend to a friend

(135 total reviews)

Bill Brown

69% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citadel Credit Union has an employee rating of 3.5 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

135 reviews

1.0

Nov 11, 2025

The absolute WORST credit union serving Southeastern PA

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

You work remotely, and they provide a laptop and a charging deck. They also have nice windows at the HQ.

Cons

Well, if you look at the reviews based on a diverse group already tells you everything you need to know. Think about it, they were cited for basically redlining in 2025! Like, are you serious? Look up the press release on how they cut off access to credit to diverse groups, and were fined millions is insane. Now, if you are unfortunate enough to get a low-paying job here, prepare to be micromanaged, unvalued, and you better make sure you ask to go to the bathroom or your "manager" will get upset. The management here, from top to bottom, is an absolute joke. TRUST Me its that bad. Do not do it to yourself.

3.0

Nov 4, 2025

Good company culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good people and genuine concern for members.

Cons

Some micromanagement from senior leaders and resistance to change.

4.0

May 21, 2024

Ok For Now…

Member care representative

Recommend

CEO approval

Business Outlook

Pros

Remote position and great people

Cons

People have been in this role for years. It could be a pro to some, but to me, it’s getting to the point where there is no advancement. They over promise you to stay in this role for a year and then apply within, but I have had no luck in moving within

Viewing 52 - 54 of 135 Reviews

Jobs at Citadel Credit Union

Collections Analyst - Hybrid

Application Administrator