Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good benefits compared to some other companies." ((in 10 reviews)); "Good pay, not super busy," ((in 9 reviews)); "Competitive salary and fair work/life balance." ((in 6 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Work from home and not much eise" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 7 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 4 reviews)); "Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

Citadel Credit Union reviews

3.5

60% would recommend to a friend

(135 total reviews)

Bill Brown

69% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citadel Credit Union has an employee rating of 3.5 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

135 reviews

5.0

Dec 28, 2017

Excellent Company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Citadel is like my 2nd family

Cons

I truly love everything about working at Citadel.

Citadel Credit Union Response

8y

Thank you for your feedback. We are pleased to hear that your experience has been very positive! As a reminder, if you ever have a concern that you don't feel is properly addressed, please feel free to reach out to a member of the human resources team. Best wishes to you as you continue your career at Citadel!

1.0

Dec 15, 2017

No checks or balances ensuring the quality of company's employees.

Account specialist

Recommend

CEO approval

Business Outlook

Pros

Health care benefits are offered to employees.

Cons

No policing of decision making in management roles. This left clients and employees powerless to seek a second opinion.

2.0

Dec 3, 2017

Sfsr

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Sunday’s off, bonuses if the branch meets goals, decent pay.

Cons

Worked every sat almost, they make promises they don’t keep, they make you fill in wherever needed no matter the commute they make you take, catty coworkers aren’t put in their place, raises are a joke. Don’t ask for days off because good luck getting them granted unless it suits the “business needs”.

Citadel Credit Union Response

8y

Thank you for your review. Citadel acknowledges the feedback received in regards to staffing constraints in 2017. We are currently evaluating these concerns, and are looking to provide additional support staff for peak hours in the very near future.

Viewing 73 - 75 of 135 Reviews

Jobs at Citadel Credit Union

Teller

Downingtown, PA

View job

Collections Analyst - Hybrid

Application Administrator