Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good benefits compared to some other companies." ((in 10 reviews)); "Good pay, not super busy," ((in 9 reviews)); "Competitive salary and fair work/life balance." ((in 6 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Work from home and not much eise" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 7 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 4 reviews)); "Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

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Citadel Credit Union

Citadel Credit Union reviews

3.5

60% would recommend to a friend

(135 total reviews)

Bill Brown

69% approve of CEO

60% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.4

Culture & values

3.4

Diversity & inclusion

3.3

Career opportunities

3.2

Work/Life balance

2.7

Senior management

Citadel Credit Union has an employee rating of 3.5 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

135 reviews

3.0

Jan 23, 2016

Employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great to be able to work with the community and assist them with their financial needs

Cons

Lacks training focus and real growth opportunities

Citadel Credit Union Response

10y

Citadel values training and development. Currently Citadel offers a variety of training opportunities. Additionally, we will be rolling out new courses that will include topics such as sales, building diverse and inclusive teams, workplace safety, personal development and persuasive communication.

5.0

Nov 8, 2015

Great place to work

Senior financial service representative

Recommend

CEO approval

Business Outlook

Pros

This company has really great benefits, most people are amazing and very helpful to allow you to grow in the company.

Cons

The only con I can think of is the high sales goals.

4.0

Jun 12, 2015

Great Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people to work with, fun environment, fast paced, up to date with technology. The salary is great for starting out and for those who have experience. We have events every once it awhile for employees to get together and get to know each other.

Cons

Some managers put too much pressure on those to can handle getting their sales, the managers may need to focus on others who are unable to maintain personal goals. Getting bonuses are based on branch or team teams opposed to personal goals. I've been able to maintain my personal goals, but have never received the incentive because of my team effort. When applying for a higher position, your direct manager may not always know your background and know what your are capable of, so they would not recommend you, but would recommend another employee who has less knowledge.

Viewing 76 - 78 of 135 Reviews

Jobs at Citadel Credit Union

Loan Services Support Specialist

Director, Member Marketing

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