Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good benefits compared to some other companies." ((in 10 reviews)); "Good pay, not super busy," ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 5 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 4 reviews)); "Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

Citadel Credit Union reviews

3.5

60% would recommend to a friend

(135 total reviews)

Bill Brown

69% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citadel Credit Union has an employee rating of 3.5 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

135 reviews

2.0

Jun 9, 2016

Moving Backwards

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is made up of some really great people, and the company itself is growing and showing tons of potential.

Cons

Behind in technology. Investing in an alarming amount of brick and mortar stores in 2016. Health insurance is so awful-life altering, debt making, you contemplate quitting type of awful. Don't let them tell you otherwise.

Citadel Credit Union Response

9y

Thank you for your feedback. This past year we have reviewed our healthcare options in order to continue to provide employees a competitive benefits package. As a result of feedback from staff and the completed analysis, we have made some changes! We are happy to announce that we have added an additional medical insurance option for employees to choose from and we have switched medical insurance carriers. We are hopeful that this switch will create a better experience for current and new employees.

5.0

May 4, 2016

Great Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Positive attitude, team environment.

Cons

None to report, company is customer/member focused which is great

Citadel Credit Union Response

10y

Thank you for taking the time to write a review. We appreciate the feedback and as always welcome suggestions at any time.

3.0

Apr 27, 2016

Citadel

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits, strong training, good work environment.

Cons

As a more recent college graduate, the company has a bottleneck on moving up to higher positions. The salary growth is capped and more seasoned employees are stagnant. This leads the limited growth opportunities to only newer retail offices.

Citadel Credit Union Response

10y

Thank you for your feedback and suggestions. Attracting and retaining good talent is very important. Annually, Citadel conducts a review of all salary ranges and adjusts salaries accordingly based upon the marketplace. It is important to Citadel to offer equitable and competitive compensation packages to current and prospective employees.

Viewing 91 - 93 of 135 Reviews

Jobs at Citadel Credit Union

Application Administrator

Collections Analyst - Hybrid