Citi reviews

Dysfunctional management with minimal insight into actual banking operations. The institution was literally too large due to ill throughout and/or mistimed acquisitions. As a result, Numerous systems existed that did not "talk" one another. Moreover, there was minimal inter-departmental cooperation. This often led to mid-level management being unable to deliver acceptable level of customer support. Compounding this issue was that certain areas were ofter moved from the Consumer Bank to the Investment Bank with little thought to the actual impact on the business unit itself and ultimately its clients.

This division is a call center. Ninety-five percent of employees here are customer service reps or collections. It is an extremely inactive job being tethered to a phone line and actually caused me health issues in my spine. There was little opportunity for advancement from these positions in order to get "off the phones", HR was unsupportive of my internal search and rather demeaning of my education and skills when I asked for assistance with it. You need to come in at a higher position as it is impossible to work your way up in operations.