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      Citi

      Engaged Employer

      Citi reviews

      3.6

      65% would recommend to a friend

      (36,634 total reviews)
      avatar

      Jane Fraser

      67% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Citi has an employee rating of 3.6 out of 5 stars, based on 36,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      37K reviews
      1.0
      Feb 15, 2026

      True culture is how your employees feel on Sundays.

      Senior internal auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - 401k match - HSA Contribution

      Cons

      -Raw Truth: They don’t care if your kid is sick, you have an appointment, or your car broke down. ​-There is a systemic lack of empathy regarding family obligations and unforeseen life events; management views basic human needs as a lack of commitment rather than a part of life. -Raw Truth: They won't promote people of Indian descent (unless they are tech) and keep leadership "whites only." -The organization lacks a demonstrable commitment to DEI at the leadership level, with visible systemic barriers preventing qualified minority talent from advancing into lead roles. Minorities are the worker bees, management only need show strength of talking louder and more often - that equates to them as being a leader, not being knowledgeable or customer focused. -There is a palpable 'insider culture' that prioritizes a specific demographic for promotion, effectively sidelining experienced Indian-American professionals regardless of performance. Raw Truth: They’re hiring in Argentina to avoid paying US wages and using scripts because they don't speak English. These are their neighbors, FB friends, and cousins mostly. They are struggling and barely around to do the real work as they have more holidays than their US counterparts. -By replacing specialized US auditors with untrained offshore resources reliant on scripts (for every meeting), the firm is incurring significant operational risk and devaluing the integrity of the audit process. -If you say you're overwhelmed, (especially with the work that was left by others they fired, laid off, physically/mentally burnt out to the point of FMLA, or quitting) they give you a bad rating and fire you. -The culture penalizes transparency; raising concerns about unsustainable workloads is met with punitive performance ratings rather than resource support. - Management utilizes the performance review system as a retaliatory tool and "feedback" submissions as a scavenger hunt to find out who said what.

      1.0
      Sep 5, 2025

      Toxic

      Internal auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros are pay, benefits, and hybrid work.

      Cons

      Run. Everyone is awful and toxic here.

      1.0
      Aug 28, 2025

      THE WORST JOB EVER

      Citigold representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You’re given unplanned and planned time, and health coverage from day 1 of starting your employment here.

      Cons

      This is by far the worst job ever. Training for the position as a Citigold rep was nonexistent and awful! The trainer barely trained our class. He was the worst trainer. He wasn’t organized, and he was unprepared each day of training. He mostly kept cracking jokes and showed a lot of favoritism to a lot of people in the training class. Which isn’t right. I witness one lady in the training class before she quit, she came up to him expressing her concerns that she was lost, he basically sat there nonchalant, and didn’t care at all to at least try to review some material for her to put her mind at ease. Training is basically 12 weeks, after 4 weeks of starting training in June 16th, we were already taking calls, and didn’t know anything, he didn’t cover HALF of what we were experiencing on the phones. We were pretty much learning as we go as we were taking calls. Also, I find it very odd, that the trainer waited until the day of nesting to have us to attempt to complete a survey on the training we endured, and we couldn’t even open the survey to complete it because it was greyed out due to us starting nesting…….We were taking calls since July, and started nesting in freaking middle of August. That DOES NOT make any since! The only time you’re starting to take calls is during nesting, but we were taking calls a whole month before!!!!!Everything there was very unorganized. They kept pushing back training, which required for us to still drive to the location battling traffic, when they already sent their work equipment to our residence. They only allowed for us to work from home only on Fridays, which didn't make any sense at all. We could’ve been working from home the entire time since receiving equipment. Truly training was a waste of time because we didn't train on anything. Which resulted in a lot of people feeling overwhelmed and quitting. The amount of work you’re doing as a Citigold rep is insane, The pay need to at least be $26 and hour and more for the amount of work you’re doing and having to deal with ungrateful, disrespectful, nasty clients/callers. It’s not worth it!

      Viewing 214 - 216 of 36,634 Reviews
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