Citizens reviews

The systems are terribly slow and dated. They claim to spend millions on technologies but employees don't see it. The goals expectations are seriously flawed and the bank does not care about you or its customers it's all about the numbers. They have shrunk down so many departments and it makes stressful to focus on the client in front of you especially if you need help wait times are forever long. They make you call people at dinner time to try to get them to come in for investment or just try to sell you anything to keep upper management from coming down on the managers. They claim to be paperless? I don't know from where? We shred so much wasted paper on "know me and know me more and all this crap the bank doesn't need to be wasting so much then in turn charged customers for statement and delivery. If your a universal banker your basically everything but 100% teller but still have high banker goals. They will have you working your tail off to point that you just leave the company or if they don't like you they will make your life miserable intentionally. I have seen some of the best talent leave our branches because they demand more than they give you in return. The branches now operate on P&L everyone is expected to have knowledge on this to fully understand how to truly operate this way. Not all employees understand how this works and it's not there fault, when your employer doesn't give you tools to grow an understand you fail! This company does not offer any job security at all! Constantly on edge and always feeling stressed.

Prepare to be micromanaged. If your manager is by the book for can expect to have every 30 minutes of your day blocked out for an activity. The banks processes don't allow people to be themselves but more like robots. Their new incentive programs are also a lot worse than in the past. Under the old system the average banker made $4800 per quarter in bonuses. Under the new P&L system that has significantly dropped and reaching those levels now means hitting 5 times your minimum expectation.