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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Apr 27, 2015

      If you don't know someone you don't move up.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, location, small gym, cafeteria, job shadow, job rotation, huddles, snack cart every 3 weeks

      Cons

      Your resume or qualifications do not mean anything unless you know someone. They also time your bathroom breaks which terrible. The pay is terrible. They do not care about the customers or their employees. They always say they have earned money here and saved money here but gives out raises that you don't see in your check every week.

      3.0
      Mar 16, 2015

      Doesn't care about current employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Other managers (who are on the same level as you) support each other.

      Cons

      Work/Life Balance=None. Doesn't care about current employees. High turnover. Salaries- you have some bankers that are making more then managers. Also, bankers that have been with the company for 10 years or more making less then new colleagues coming in. They need to look across the board to make salaries more fair and consistent for all.

      3.0
      Mar 14, 2015

      Good, not great yet.

      Assistant vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong employee culture -- colleagues believe in and value the Credo. Autonomous work environment. Ability to balance work needs and family needs. Great benefits -- PTO is so good, many colleagues stay just for that.

      Cons

      Amorphous goals. Lack of long-term thinking -- executive leadership moves from one emergency to another. Cutting costs to hit revenue goals. Managers are unable to get rid of negative employees who are poisoning an otherwise healthy team. Using contractors in the place of permanent employees for non-project work that lasts in excess of 2-years. Annual pay increases at or below inflation -- good employees are leaving because other companies are willing to pay them what they're worth. Internal promotions will get only the minimum of the pay range for that role, whereas new hires for the same position will be paid at the middle or top of the range.

      Viewing 313 - 315 of 4,791 Reviews
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      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.