Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Nov 6, 2014

      was not for me

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      decent time off, some good people, can move up quick if you do well and are a yes person

      Cons

      only as good as your last quarter only are valued if you hit numbers

      2.0
      Nov 3, 2014

      Understaffed, Overworked and Outdated.

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Colleagues are often as helpful and as knowledge as they can be. Pay is decent, if unremarkable (though incentives are difficult to reach). Hours give some flexibility.

      Cons

      Understaffed due to constant employee turnover which in turn leads to an extremely heavy workload and snowballs from there into a lack of training as well as nearly impossibly steep sales goals. Those that do stick around are often micromanaged to death and graded on what buzzwords you did or didn't say or what unneeded products you did or didn't try to push on customers. Long days (standard weekday shift is 9am to 7:30pm) sometimes without breaks as well as inconsistent schedule means that work life balance is skewed. Technology is outdated and often faulty, even after the recent overhaul of systems.

      2.0
      Oct 31, 2014

      Poor leadership

      Teller manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Better hours than last job. Was inside supermarket so great amenities. Learned how to manage tellers. Stayed for six months.

      Cons

      Leadership was inexperienced and unprofessional. When I handed in my notice goes better opportunity, they offered me a buck more an hour to stay. Lol.

      Viewing 325 - 327 of 4,791 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.