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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      2.0
      Oct 18, 2010

      Citizens Bank has high turnover of employees and customers.

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is good for those that do not know anything about banking as the bank does not require prior banking experience.

      Cons

      All positions are sales oriented under high pressure. Very high turnover of about 60% with no stability to build a good name, high customer disatisfaction, low morale and low pay.

      1.0
      Oct 6, 2009

      Micro Management

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not your typical benefits. There is a pension and the benefits are decent. Good environment for a cut throat salesman. Decent pay to start.

      Cons

      Micro management is out of control. Daily phone calls that accomplish nothing. E-mail sent out every time an account is sold is a waste of time. Morale is low mostly due to a bank wide feeling of paranoia about getting fired. Long time veterans have been axed because of teller accuracy. Anyone paying attention knows it's because of low sales. Fees to customers feel like a kick them while they are down situation. Used to be a sales focus maybe once a month. Now there are two sales focuses in one week.

      Viewing 352 - 354 of 4,791 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.