Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
May 3, 2024
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of off time during the work day and once you get the hang of the operations, it becomes fairly easy

Cons

Sometimes business is slow so there is a lot of idle time being spent just sitting there, waiting.

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Citizens Response
2y
Thank you for sharing your thoughts. We're sorry to hear you are not completely enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.
1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Citizens is very inclusive and diverse. This is probably the only positive I experienced during my time there.

Cons

Awful pay. Could not survive on my salary and had to work 3 additional jobs. Raise at annual review time was less than $1.00. Poor management in certain areas of the bank. Micromanaged, poor training resources, not properly paid for the level and amount of work expected. No additional compensation for cross trained vs non-cross trained employees. Special/un-equal treatment shown to co-workers who were friends with managers. Salary budgets within departments are extremely low and unfair. Extremely political company. Need to "play the game" to have any opportunities.

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Citizens Response
2y
Thank you for taking the time to share your feedback. We're sorry to hear you did not enjoy your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).
2.0
Dec 14, 2023

Communication

Recommend
CEO approval
Business Outlook

Pros

top quality training schedule most of training done online sense COVID.

Cons

Most of the training is done on the job meaning that as a manager in training is still responsible for everyday issues. So if your short employee you have to cover and you will miss training that you cannot make up unless you get the recording of session.

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Citizens Response
2y
Thanks for leaving a review. We take all feedback under consideration and appreciate you sharing your thoughts.
Viewing 361 - 363 of 4,791 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.