Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 447 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 305 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 124 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 60 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Oct 19, 2020

Do not work here if you have a disability

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, okay schedule, okay team for the most part

Cons

Do not apply here or work if you have a disability unless it's somewhere outside the contact center. Bosses and managers will ignore the ADA accomodations act and will still discipline you if you're even in compliance.

Citizens Response

5y

Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please be assured we have very strict policies against harassment of any kind, investigate all allegations and take appropriate actions based on our findings. We strongly encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can further discuss and look into your concerns.

1.0

Oct 19, 2020

Disorganized nightmare

Contact center representative

Recommend

CEO approval

Business Outlook

Pros

Great co workers Pay is good

Cons

Disorganized Bad management Training is nonexistent for new employees

Citizens Response

5y

Thank you for taking the time to share your feedback. We're sorry to hear you did not enjoy your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center at 1-866-472-8234 or our anonymous alert line Right Call at 1-877-495-4727.

1.0

Sep 14, 2020

no room to advance

Relationship banker

Recommend

CEO approval

Business Outlook

Pros

Great Training programs and great teachers

Cons

No one helps you when your out of training. Everyone for themselves. No room for advancement

Viewing 397 - 399 of 4,792 Reviews

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Citizens reviews

Ratings by category

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Reviews by job title

Do not work here if you have a disability

Disorganized nightmare

no room to advance

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