Citizens reviews

3.8

74% would recommend to a friend

(4,788 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Mar 25, 2026

Outstanding Employer

Recommend
CEO approval
Business Outlook

Pros

Working for this organization has been an incredibly positive and rewarding experience. Leadership consistently demonstrates commitment to integrity, collaboration, and employee development, creating an environment where individuals feel valued and supported. The workplace culture is professional, inclusive, and customer‑focused. Colleagues are knowledgeable, respectful, and genuinely invested in doing the right thing—for customers and for one another. What truly sets this employer apart is the emphasis on training, compliance, and continuous improvement. Employees are given the tools, guidance, and trust needed to excel in their roles, while also being encouraged to grow professionally. There is a strong sense of purpose across teams, and contributions are recognized and appreciated. Overall, this is an organization that upholds high standards while fostering a supportive and respectful work environment. I would highly recommend this employer to anyone seeking a career with meaningful work, strong leadership, and opportunities for growth.

Cons

Communication amongst internal departments can be a struggle at times but even this is known to leadership and currently being addressed.

4.0
Mar 25, 2026

Great Place to work!

Recommend
CEO approval
Business Outlook

Pros

Great culture and group of people. Supportive and flexible. Fosters an environment where it's ok to question the status quo.

Cons

Data infrastructure needs some help.

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

I came to CFG about 3 years ago and will probably never leave based on how I have been treated compared to previous companies. Prior to working at CFG I worked for New York Life Insurance Company and JPMorgan Chase where you are just a number. At JPMC I was a top performer but was never recognized for my contributions. At JPMC I went for a promotion which they denied and then offered me 1 week after I put in my 2 weeks. I have worked in multiple departments at CFG and they make you feel valued. They support career growth opportunities and help you get to where you want to go. CFG pays well and recognizes their employess for the contributions that they make. This year I was recognized in the top 1% of CFG colleagues and have been constantly recognized since starting here which is why I will stay for years to come.

Cons

The systems are a little older but there is always room for improvement in regards to technology and systems. The tech is on point in regard to client interface which is what really matters!

Viewing 40 - 42 of 4,788 Reviews

Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.