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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,788 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      5.0
      Mar 25, 2026

      Great place to build a long-term career.

      Vice president - branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citizens is a strong organization that truly supports internal growth and career development. There are solid benefits, job stability, and a culture that values integrity, teamwork, and doing what’s right for customers and communities. The people are the biggest strength—dedicated, supportive, and genuinely invested in each other’s success. Work‑life balance is respected more than at many financial institutions.

      Cons

      Navigating multiple systems and processes can be challenging, and continued modernization would help employees better serve customers and operate more efficiently.

      5.0
      Mar 25, 2026

      Strong collaboration in a fast-paced environment

      Family office associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The collaboration among colleagues makes handling daily financial operations smooth and efficient. There is a clear appreciation for detail-oriented work, and I feel my contributions to the Cash Management Department are valued. The workplace culture is positive, and communication across departments is consistently clear.

      Cons

      During peak financial periods, the pace can be very fast, but the team handles it well together.

      5.0
      Mar 23, 2026

      Very good job

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great people to work with!

      Cons

      Good amount of down time

      Viewing 43 - 45 of 4,788 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.