Citizens reviews

3.8

74% would recommend to a friend

(4,788 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Dec 17, 2014
Recommend
CEO approval
Business Outlook

Pros

They used to pay good quarterly bonuses, not so much starting in 2014 though with the change to P&L structure.

Cons

You trip over all of the processes and have no time to truly coach your staff the right way. Universal platform now which means no Teller Manager and no help on compliance side you either sink or swim. Upper management is on a firing spree be very wary before going there!

1.0
Nov 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Compensation is decent besides that there are not many pros!

Cons

Terrible culture, they expect and require you to push sales down everyones throat who walks through the doors whether or not they are interested or even need a product! Coworkers and management can be very cut throat, terrible management at the branch level and upper management!!! As a Universal banker you are on the teller line most of the time and are still expected to open accounts and when you do have someone who wants to open an account you better hurry up and do it as quick as possible but still make sure you ask everything they want you to ask and make sure you open as many products as possible regardless if the customer needs it or not! tOverall this company is going downhill fast and its only getting worse now that they are public now!!

1.0
Sep 4, 2014

Banker II

Recommend
CEO approval
Business Outlook

Pros

Great benefits, and working with customers

Cons

Management horrible upper management, bad leadership, do not respect employees they are all about themselves

Viewing 40 - 42 of 4,788 Reviews

Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.