Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,798 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      May 27, 2015

      Banker

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citizens does offer a variety of career paths for all types of degrees and interests. Your sales numbers mean a lot and if you can consistently produce you will get noticed for promotions.

      Cons

      Prepare to be micromanaged. If your manager is by the book for can expect to have every 30 minutes of your day blocked out for an activity. The banks processes don't allow people to be themselves but more like robots. Their new incentive programs are also a lot worse than in the past. Under the old system the average banker made $4800 per quarter in bonuses. Under the new P&L system that has significantly dropped and reaching those levels now means hitting 5 times your minimum expectation.

      2.0
      May 27, 2015

      Used to be great....

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues and great products make Citizens Bank (formerly Charter One) wonderful to work for. Generous amount of paid time off yearly, even for new employees. Competitive salaries and hourly pay for employees. 99% of our customers are amazing! Strong company commitment to community involvement and volunteerism. For these reasons I am extremely grateful to work for Citizens Bank.

      Cons

      Upper management is completely out of touch with what customers want and how they want to be treated. We are quickly becoming just like Chase and other big banks--sad we are losing our 'small bank feel". Extreme micromanagement and unrealistic sales goals with a new HORRIBLE incentive model. We are literally told what to say and how to say it for every imaginable sales opportunity. On top of that, we have to fill out Stat sheets to account for our every move throughout the day. Interrogate EVERY customer EVERY time to cross sell as much as is possible. We used to be "Not your typical bank" but we are now anything but. Very disappointing.

      1.0
      May 27, 2015

      The Worst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits and pay structure.

      Cons

      Extremely weak mortgage leadership team places all value on personally looking good and absolutely none on execution and results. Huge disconnect above lower mid management. Layoffs with no rhyme or reason often wiping out much needed talent. Rock bottom morale. Competitive toxic environment. Many mandatory training sessions with no actual information that translates to the job. Lots of busy work and ineffective checklists.

      Viewing 4210 - 4212 of 4,798 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,079 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.