Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Apr 16, 2015

Mailroom Clerk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a family atmosphere.

Cons

Departments kept closing down, and it was a long drive.

4.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay is above comparable companies for same title, 22 days PTO, location (in Boston), work/life balance, colleagues are so helpful and friendly.

Cons

The 401Kis the worst of any company I have worked for (4% after one year employment, 2%end of year, 3 year vesting period). Their onboarding is horrible, no process at all...it was very frustrating, but the people and the job itself made it manageable, the employee "discounts" are terrible, you can get better discounts searching online.

2.0
Apr 14, 2015
Recommend
CEO approval
Business Outlook

Pros

obviously bankers hours, bank holidays and vacation time. We actually have great products to offer customers

Cons

Micromanaged to the point of madness. Every second of every day is accountable on a stupid piece of paper. Management (especially upper) is abusive and threatening. That terrible feeling of no matter what you do it isn't good enough is stressful. Ridiculous calling blocks and call nights that were a complete waste of time and not effective. Aggressive sales environment that pits one colleague against the other. I was a top performer and found it degrading to be accountable to a piece of paper and have a brand new manager "coach" me every minute. Company is big on hiring from the outside and growth within wasn't going to happen in my region to the point where I felt that the company was actively trying to get rid of everyone that has been there long term. I proudly worked for this company for years and just couldn't take the beat down another day!

Viewing 4246 - 4248 of 4,792 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.