Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 306 reviews)); "Pay was good but not competitive within industry" ((in 235 reviews)); "Work life balance is good" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 137 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 123 reviews)); "Poor upper management and disorganized retail structure." ((in 122 reviews)); "No bonus below Vice President" ((in 59 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

2.0

Sep 7, 2018

Premier Advisory / premier Banking

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pretty good 401k plan , company match better than some not the best.

Cons

Culture of constant grinding to exceed goals which were doubled but they changed the incentive plan to make it much harder to hit bonuses. Employees are treated and made to feel like beasts of burden-pack mules carrying the retail branch goals up ever higher mt tops. All about stock price and EPS agenda.

5.0

Aug 23, 2018

Senior Risk Analyst, Testing

Senior risk analyst

Recommend

CEO approval

Business Outlook

Pros

Great opportunity to grow, paid certificates, easy going colleagues, work from home

Cons

a lot of negotiating/communicating with Risk Managers/ Busines line. This can be very frustrating as getting everyone to agree might be challenging

5.0

Aug 22, 2018

Great company and management

Mortgage underwriter iii

Recommend

CEO approval

Business Outlook

Pros

As a remote underwriter working for the Cincinnati site I loved and respected my manager, Laura Murphy. Really most colleagues were helpful. The pay and benefits were really good. Honestly I regret leaving!

Cons

The LOS system Empower was a bit of a nightmare. It went down a lot. The initial training was not good, but if you can underwrite and read guidelines you will be fine. I was lucky to have another underwriter take me under his wing and he really taught me the LOS system.

Viewing 427 - 429 of 4,792 Reviews

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Jobs at Citizens

Customer Service Representative

Customer Service Representative

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Premier Advisory / premier Banking

Senior Risk Analyst, Testing

Great company and management

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Jobs at Citizens