Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 468 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 100 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 194 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Long Hours (In Store Branch)" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

3.0

Feb 18, 2015

A good place to learn the industry.

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

It's a very large community bank, which provides for a lot of redundancies in terms of responsibility. This allows for a good learning environment. Being a local company in its roots also provides an open dialogue with younger employees and senior management.

Cons

The local feel stifles growth, both from the lack of diverse business the bank does and the tendency to pigeon hole people and bring in talent from outside the bank.

1.0

Feb 18, 2015

Ready for a Buyout

Personal banker univ

Recommend

CEO approval

Business Outlook

Pros

- There are some great people in this company. It's a diverse group. - Travel Expense Reimbursement - PTO

Cons

- Standing for most of the day - You will have to work a lot of weekend days - The sales goals are ridiculous. This company wants to make the numbers look great so they can get bought out - Weekly call nights (telemarketing) - You get micromanaged - The bonus structure. It's tough to exceed your goals and your bonus is paid out months after the quarter ends.

1.0

Feb 18, 2015

Sinking ship

Vice president

Recommend

CEO approval

Business Outlook

Pros

1) Better than being unemployed. 2) You'll be much more appreciative when you get a good job

Cons

Despite having a commendable value statement ('the credo'), this business only values money. Staff, customers, compliance with banking regs will all be thrown under the bus in order to make budget. I saw so many great people, in what were key roles laid-off to hit year- end targets it was ridiculous. Some roles inevitably had to back-filled, normally this would be by less-experienced, lower-paid staff. Lay-offs could happen at any time of the year, so you never have job security. The regulatory fines were eye-watering, but despite promise-on-promise that things would change, there were always more fines.

Viewing 4288 - 4290 of 4,792 Reviews

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Jobs at Citizens

Flanders, Litchfield, CT

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A good place to learn the industry.

Ready for a Buyout

Sinking ship

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Jobs at Citizens