Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 447 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 305 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 124 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 60 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,792 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

3.0

Feb 17, 2015

I've been with the company 4 years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay is good, the benefits are alright. It takes knowing someone to get a promotion, so that is challenging.

Cons

The constant pressure to sell, sell, sell. It's hard to believe the company really wants us to put the customer first when the bottom line is what did you sell today and why you didn't get 3 checking accounts?

3.0

Feb 16, 2015

Strong company, high employee turnover

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Citizens Bank has a very string and consistent training program and they provide a great first-step in to the financial industry

Cons

Employee retention rate is very low and the company pushes sales and goals very aggressively without making a clear bonus structure for going above goals.

4.0

Feb 13, 2015

I grew up with the bank. Provided me great opportunity over the years.

Branch manager ii

Recommend

CEO approval

Business Outlook

Pros

Providing an exceptional level of customer experience. Early years provided opportunities for career advancement.

Cons

Blind loyalty. Over last year teamwork has waned. Senior management having more 'beat up' conversations than coaching sessions, regardless of performance. Retail personnel is shrinking mean opportunities for career advancement is shrinking.

Viewing 4291 - 4293 of 4,792 Reviews

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Content Architect Manager

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I've been with the company 4 years

Strong company, high employee turnover

I grew up with the bank. Provided me great opportunity over the years.

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Jobs at Citizens